Senior Field Service Technician – Forklifts & Material Handling Equipment (Heavy Equipment | Industrial Service | Field-Based Role) Charlotte, NC + Surrounding Territory Company Vehicle Provided | Paid Travel Time | Career-Track Opportunity You’re not just fixing forklifts. You’re keeping operations moving — and helping shape the next generation of technicians. If you’re an experienced field service technician who thrives on solving real problems, owning your territory, and mentoring others — this role was built for you. At WMH Solutions, senior technicians don’t get stuck turning wrenches forever. They gain visibility, influence, and long-term career paths across service, parts, warranty, OEM programs, and leadership. About WMH WMH Solutions is a 38+ year leader in material handling, supporting warehouses, manufacturing, and distribution operations across the Southeast. With 11 locations and 250+ professionals, we deliver forklift service, fleet maintenance, automation, and aftermarket solutions that keep industry moving. We’re an exclusive Linde Material Handling partner and a full-scale solutions provider — not just a dealership. Here, your work matters. Your growth matters. And performance is recognized. The Role As a Senior Field Service Technician, you’ll operate independently in a company-provided service van, delivering advanced diagnostics, repairs, and preventative maintenance on forklifts and material handling equipment across customer sites. You’ll also serve as a technical leader — mentoring junior technicians, setting quality standards, and helping drive operational excellence in the field. This is not an entry-level role. This is a career-track opportunity for technicians who want responsibility, autonomy, and growth. Field Service & Territory Ownership • Diagnose, repair, and maintain forklifts and material handling equipment at customer locations • Perform preventative maintenance to maximize uptime and minimize breakdowns • Operate independently in a fully equipped company service van • Support warehouse, distribution, and manufacturing environments Advanced Diagnostics & Equipment Expertise • Troubleshoot complex mechanical, hydraulic, electrical, and diesel systems • Execute first-time-right repairs • Perform inspections, safety checks, and scheduled service programs • Maintain fleet equipment to OEM and compliance standards Leadership & Mentorship • Train and support junior technicians • Share technical knowledge and best practices • Lead by example in safety, professionalism, and workmanship Customer Communication & Documentation • Communicate findings and service recommendations clearly • Complete accurate service reports, work orders, and repair documentation • Follow OSHA regulations and safety standards Required Experience • 5+ years as a field service technician, heavy equipment mechanic, forklift technician, or industrial equipment technician • Strong mechanical, hydraulic, and electrical troubleshooting skills • Experience working independently in the field • Valid driver’s license Preferred (Not Required) • ASE certifications • Forklift or OEM certifications • Dealer or industrial service experience • Familiarity with diagnostic software and digital service platforms You’ll also bring: • Strong problem-solving ability • Customer-facing communication skills • Leadership mindset • Pride in your work Physical & Work Environment • Field-based role across varied job sites • Ability to lift 50+ lbs • Standing, bending, kneeling, and working in diverse weather conditions • Exposure to noise, dust, and industrial environments • Competitive pay + performance incentives • 100% paid travel time (no flat rate) • Company van, fuel card, tablet, PPE & safety shoe allowance • Quarterly tool allowance • Uniforms provided and laundered weekly • Medical, dental, vision, life insurance (HSA & PPO options) • 401(k) with up to 9% match + profit sharing • OEM certifications & technical training • Leadership development & mentorship • PTO + paid holidays • Long-term career stability in a growing industry Career Path Opportunities Many WMH leaders started in technician roles. Future paths include: • Lead Technician • Service Management • Parts or Warranty Leadership • OEM Program Support • Operations & Regional Leadership This isn’t a parking spot. It’s a launchpad. If you’re ready for more ownership, better support, and a company that invests in your future — we’d like to talk. 👉 Apply today at wmhsolutions.pinpointhq.com