Senior Field Service Technician – Forklift & Heavy Equipment Madison / Huntsville, AL | Monday–Friday | Local Field Service Pay: Competitive; based on experience Schedule: Full-time, Monday–Friday Territory: Madison, Huntsville, and surrounding North Alabama customer locations What You Receive • Company-provided take-home service van • 100% paid travel time • Company fuel card • $1,000 annual tool allowance • Monthly cell phone allowance • Paid OEM training and certifications • Uniforms provided and professionally laundered • Safety-shoe reimbursement • Medical, dental, and vision insurance • Paid holidays and PTO • 401(k) with company match • Profit-sharing opportunities The Best Technicians Diagnose More Than the Obvious • They trace the electrical fault. • They identify the hydraulic issue. • They find the root cause instead of replacing parts until something works. WMH Solutions is hiring an experienced Senior Field Service Technician to diagnose, maintain, and repair forklifts, heavy equipment, industrial equipment, and material handling systems throughout the Madison and Huntsville area. This is a local, customer-facing field service role for a technician who can independently manage service calls, solve complex equipment problems, communicate professionally, and take ownership from diagnosis through completed repair. You will receive a take-home service van, fuel card, paid travel time, diagnostic technology, OEM training, and the internal support needed to perform your best work. Direct forklift experience is highly valued, but it is not the only path into this role. Experienced diesel, heavy equipment, construction equipment, agricultural equipment, fleet, automotive, military, and industrial maintenance technicians are encouraged to apply. Experienced technicians deserve more than a service truck and a list of calls. At WMH Solutions, we provide the equipment, training, technology, and support needed to diagnose accurately, repair confidently, and serve customers professionally. You can expect: • Stable, year-round work • Local field-service territory • Paid drive and travel time • Take-home van and fuel card • OEM factory training • Diagnostic tools and technical resources • Clear technical and leadership career paths • Support from service leadership, parts, and technical teams What You’ll Work On You will service a variety of forklifts, warehouse equipment, and industrial material handling systems, including: • Electric, LP gas, and diesel forklifts • Reach trucks and order pickers • Pallet jacks and warehouse equipment • Industrial batteries and charging systems • Hydraulic and mechanical systems • Electrical and electronic systems • Engines, drivetrains, steering, and braking systems What Your Day May Look Like You will begin most days in your assigned service van and travel to customer locations throughout the Madison and Huntsville area. You will diagnose equipment failures, complete scheduled maintenance and repairs, coordinate parts or technical support when needed, communicate findings to customers, and document completed service activity. Your responsibilities will include: • Diagnosing complex mechanical, hydraulic, electrical, engine, and powertrain problems • Identifying root causes rather than only treating symptoms • Performing repairs, preventive maintenance, safety inspections, and equipment evaluations • Reading wiring diagrams, schematics, service manuals, and technical documentation • Using meters, diagnostic software, and technical resources to troubleshoot equipment • Verifying completed repairs and returning equipment safely to operation • Managing service calls and priorities throughout your territory • Documenting labor, travel, parts, findings, repairs, and recommendations • Explaining equipment conditions and repair needs clearly to customers • Coordinating with WMH service leadership, parts teams, and technical support • Supporting developing technicians when appropriate • Following WMH safety, service, and documentation standards What We’re Looking For This role is best suited for an experienced technician who can work independently, manage customer relationships, and represent WMH Solutions professionally in the field. You should be able to: • Diagnose equipment problems with limited supervision • Troubleshoot mechanical, hydraulic, electrical, engine, or drivetrain systems • Read schematics, wiring diagrams, and technical service information • Manage field-service priorities responsibly • Communicate clearly with customers and internal support teams • Complete repairs safely and correctly • Stay organized in a mobile service environment • Take ownership of service calls from diagnosis through completion • Typically three to five or more years of professional experience repairing vehicles, machinery, forklifts, diesel equipment, heavy equipment, industrial equipment, or similar systems • Demonstrated mechanical troubleshooting and diagnostic ability • Experience with hydraulic, electrical, engine, drivetrain, or related equipment systems • Ability to read schematics, wiring diagrams, service manuals, and technical documentation • Strong communication and customer-service skills • Ability to work independently with limited supervision • Valid driver’s license and acceptable driving record • High school diploma or equivalent • Ability to lift at least 50 pounds and work safely in industrial environments Preferred Experience • Forklift or material handling equipment repair • OEM dealership or field-service experience • Advanced electrical troubleshooting • Diesel engine repair • Battery-powered industrial equipment • Diagnostic software or computerized service systems • Mentoring or supporting developing technicians No Direct Forklift Experience? That does not automatically disqualify you. Your experience may transfer well if you have worked in: • Diesel or heavy equipment repair • Construction or agricultural equipment • Automotive diagnostics • Fle