Resilience Engineering & Operations Director, US East

<div class="content-intro"><p><strong>About IonQ: </strong><strong><br></strong></p> <p><u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2F&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=IonQ%2C+Inc&index=7&md5=0818ffbedc6dbad8c4d1611ac94c2a0f" target="_blank">IonQ, Inc</a></u>. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including <u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2Fnews%2Fionq-speeds-quantum-accelerated-drug-development-application-with&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=Amazon+Web+Services%2C&index=8&md5=a7f94ee9b71a392dca3cd6c413722e51" target="_blank">Amazon Web Services, </a></u><u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2Fnews%2Fionq-speeds-quantum-accelerated-drug-development-application-with&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=and&index=9&md5=2bed627b388878763f41ffe0e4edb16c" target="_blank">and </a></u><u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2Fnews%2Fionq-speeds-quantum-accelerated-drug-development-application-with&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=AstraZeneca&index=10&md5=757c1f2c2ec94cf3982700106122164f" target="_blank">AstraZeneca</a></u> achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, <u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2Fnews%2Fionq-achieves-landmark-result-setting-new-world-record-in-quantum-computing&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=setting+a+world+record+in+quantum+computing+performance&index=11&md5=32e9cb88afbd439026a352666cc72c91" target="_blank">setting a world record in quantum computing performance</a></u>.<br><br>Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.  </p></div><h2>Role Overview</h2><h2>Role:</h2><p>We are looking for a Resilience Engineering & Operations Director, US East, to lead our Resilience Engineering and Operations team in College Park, Maryland. In this role, you will lead the team responsible for keeping IonQ's hosted quantum computers running reliably for customers, while improving resilience, performance, throughput and operational efficiency across the fleet.</p><p>This is a technical leadership role, not a purely administrative one. You will lead a team of Operating Physicists, engage credibly with complex trapped ion systems, and use sound judgement to balance uptime, technical risk and long term improvement. You will work closely with engineering, physics and operations partners, and your team's insight will help shape how current and future systems are supported in the field.</p><p>You will also play an important part in building our follow the sun operating model alongside colleagues in Europe. The function is still maturing, so this role needs someone comfortable building process, improving handoffs and creating clarity in a fast moving environment.</p><h2>Responsibilities:</h2><p>In this position, you will lead day to day fleet support, incident response, operational readiness and continuous improvement for IonQ's hosted quantum systems, as well as installation and maintenance of our internal systems at the College Park office. You will set direction for the team, support individual growth, and make sure the group can respond effectively to both immediate operational issues and longer term reliability challenges.</p><p>You will work at the intersection of operations, engineering and physics, helping the team resolve complex issues, strengthen fleet performance and feed operational learning back into future designs, tooling and automation. Early on, you will put durable operating processes, metrics and prioritisation habits in place so the team runs with clear ownership and escalation.</p><h2>Key responsibilities include:</h2><ul><li>Lead, develop and grow a team of Operating Physicists who keep IonQ's hosted quantum computing fleet running reliably</li><li>Own team strategy and execution across fleet operations, incident response, operational readiness, deployment support and continuous improvement</li><li>Manage priorities, schedules, inventory, sparing and operational planning to support reliable system performance</li><li>Partner closely with engineers, physicists, senior leaders, vendors and customers to resolve issues and influence future designs</li><li>Define and track performance metrics for the team, building a culture of technical rigour, learning from incidents and strong operational judgement</li></ul><h2>Requireme