<p><b>Key Responsibilities</b></p><p><b>Incident & Problem Management</b></p><ul><li>Lead <b>major incident (MI)</b> bridges and restore service with minimum business impact.</li><li>Handle all <b>L3 escalations</b>, perform deep diagnostics across Java, JVM, middleware, OS, and infra.</li><li>Own <b>technical RCAs</b>, drive long‑term and systemic remediation.</li><li>Identify recurring failure patterns and risks.</li></ul><p><b>Reliability Engineering</b></p><ul><li>Apply <b>SRE principles</b>: SLIs/SLOs, error budgets, resilience patterns.</li><li>Tune <b>JVM parameters</b>, analyze thread/heap dumps, and improve performance.</li><li>Influence application architecture for <b>fault tolerance, scalability, and recoverability</b>.</li><li>Validate <b>DR readiness</b>, failover behavior, and resilience testing outcomes.</li></ul><p><b>Change, Release & Risk</b></p><ul><li>Provide <b>technical approval</b> and risk assessment for high-risk changes.</li><li>Enforce <b>operational readiness</b> for new apps and major releases.</li><li>Ensure changes meet <b>audit, compliance, and regulatory expectations</b>.</li></ul><p></p><p><b>Automation, Monitoring & Observability</b></p><ul><li>Build advanced automation using <b>Shell/Python/PowerShell</b>.</li><li>Develop frameworks for <b>health validation</b>, automated recovery, and compliance checks.</li><li>Define observability standards; optimize alerts and improve <b>MTTR</b>.</li></ul><p><b>Leadership & Mentorship</b></p><ul><li>Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.</li><li>Act as a trusted technical advisor to stakeholders and leadership.</li></ul><div></div><p><b>Skills & Qualifications</b></p><p><b>Technical (Mandatory)</b></p><ul><li>Strong knowledge of <b>application architecture, distributed systems, and middleware</b>.</li><li><b>Java expertise</b>: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.</li><li><b>.Net -- </b>CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.</li><li>Strong <b>Unix/Linux</b>, networking basics, and advanced scripting (<b>Shell/Python/PowerShell/VBS</b>).</li><li>Advanced <b>SQL</b> and understanding of databases; Autosys (or equivalent scheduler).</li><li>Handson with <b>observability tools</b>:<b> Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.</b></li></ul><p><b>Reliability & Operations</b></p><ul><li>Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.</li><li>Experience in <b>regulated production environments</b>.</li></ul><p><b>Soft Skills</b></p><ul><li>Strong technical leadership and decision‑making.</li><li>Clear communication during high‑pressure incidents.</li><li>Ownership mindset and business awareness.</li></ul><div></div><p><b>Experience & Education</b></p><ul><li><b>7–12+ years</b> in Application Reliability, Production Support, SRE, or platform operations.</li><li>Bachelor’s degree in <b>Computer Science/Engineering</b> or equivalent.</li><li>ITIL, cloud, or industry certifications (preferred).</li><li>Banking/financial domain experience (preferred).</li></ul><div></div><p><b>Working Conditions</b></p><ul><li>On‑call and after‑hours support as required.</li><li>Fast‑paced environment with multiple priorities.</li><li>Hybrid working model</li></ul>