<div class="content-intro"><p>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</p></div><p><strong><span style="font-size: 12pt;"><span data-contrast="none">Role Overview</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":240}"> </span></span></strong></p> <p><span style="font-size: 12pt;"><span data-contrast="auto">As a </span><span data-contrast="auto">Screening and Applications, Specialist</span><span data-contrast="auto"> within Cortland’s centralized Contact Center, you will serve as the primary point of contact for prospective residents, guiding them seamlessly from application submission through movein. You will review applications, verify documentation, and support applicants with professionalism and empathy throughout the leasing process. This role plays a key part in creating a positive applicant experience and requires exceptional customer service, strong communication skills, and the ability to excel in a fast paced, dynamic environment.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></p> <ul> <li><span style="font-size: 12pt;"><span data-contrast="auto">Review and process rental applications accurately, ensuring compliance with company policies and regulatory requirements.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> <li><span style="font-size: 12pt;"><span data-contrast="auto">Collect, verify, and manage applicant documentation promptly and efficiently.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> <li><span style="font-size: 12pt;"><span data-contrast="auto">Respond to incoming calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> <li><span style="font-size: 12pt;"><span data-contrast="auto">Maintain clear and consistent communication with multiple applicants simultaneously, providing timely updates and guidance.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> <li><span style="font-size: 12pt;"><span data-contrast="auto">Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> <li><span style="font-size: 12pt;"><span data-contrast="auto">Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high</span><span data-contrast="auto">‑</span><span data-contrast="auto">volume environment.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> <li><span style="font-size: 12pt;"><span data-contrast="auto">Collaborate effectively within a team environment to achieve shared goals.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> <li><span style="font-size: 12pt;"><span data-contrast="auto">Uphold Fair Housing practices and company standards at all times.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> </ul> <p><span style="font-size: 12pt;"><strong><span data-contrast="none">Qualifications</span></strong><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":240}"> </span></span></p> <ul> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">2+ years of experience delivering exceptional customer service, ideally in a service-driven or high-volume contact center environment; experience in the multifamily housing industry is strongly preferred</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> </ul> <ul> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">High school diploma or equivalent required</span><span data-ccp-props="{"201341983":0,"3355597