<div class="content-intro"><p>Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.</p></div><p><strong>POSITION SUMMARY</strong></p> <p>The Senior Account Manager is responsible for leading a portfolio of complex, high-value client accounts while delivering exceptional client service, profitable growth, and consistent program performance.</p> <p>Working for Harper + Scott, a BDA company based in New York City, this role serves as the senior day-to- day owner of assigned accounts and is accountable for translating client objectives into actionable account strategies, overseeing complex programs, and ensuring financial and operational commitments are achieved.</p> <p>Working closely with Sales, Creative, Sourcing, Operations, Logistics, eCommerce, Finance, and supplier partners, the Senior Account Manager leads cross-functional teams to deliver innovative branded merchandise solutions that advance client business objectives. This role builds trusted relationships across multiple levels of the client organization, anticipates emerging needs, navigates complex challenges, and provides strategic recommendations that strengthen the partnership.</p> <p>As a senior commercial contributor, the Senior Account Manager is expected to drive revenue growth, protect and improve gross margin, strengthen client retention, and identify opportunities to expand programs and services. This role also provides leadership and coaching to junior Account Management team members, contributes to account planning and process improvement, and demonstrates readiness for broader portfolio and strategic account leadership.</p> <p><strong>LOCATION: </strong></p> <p> </p> <ul> <li style="font-family: Calibri; font-size: 11pt;">This role is based in the <strong>Bryant Park area of Manhatten in New York City</strong> and<span style="font-weight: bold;"> </span>offers a flexible onsite schedule of <span style="font-weight: bold;">onsite 4 days per week</span>, with <span style="font-weight: bold;">1 day remote</span>.</li> <li style="font-family: Calibri; font-size: 11pt;">To be considered, you must <span style="font-weight: bold;">live within commuting distance</span>, as regular in-person collaboration is a key part of the role.</li> </ul> <p> </p> <p><strong>KEY RESPONSIBILITIES</strong></p> <p><strong>Project Management & Execution (20%)</strong></p> <ul> <li>Lead complex, high-value, and multi-workstream client programs from initial strategy and brief through final delivery and ongoing operation.</li> <li>Establish clear project plans, governance structures, timelines, milestones, approval processes, and measures of success.</li> <li>Direct cross-functional execution across Production, Creative, Sourcing, Logistics, eCommerce, Finance, and supplier partners.</li> <li>Anticipate execution risks, resolve escalations, and develop mitigation plans that protect client commitments, financial performance, and program continuity.</li> <li>Oversee major program launches, transitions, inventory initiatives, eCommerce implementations, and other business-critical projects.</li> <li>Ensure client programs are delivered accurately, on time, within budget, and in accordance with agreed service standards.</li> <li>Maintain visibility across concurrent projects while appropriately delegating responsibilities and holding internal partners accountable for deliverables.</li> </ul> <p><strong>Operations & Internal Coordination (10%)</strong></p> <ul> <li>Lead internal kickoff meetings, recurring account reviews, and cross-functional working sessions.</li> <li>Establish clear ownership, communication protocols, and escalation paths across internal teams.</li> <li>Maintain accurate account, opportunity, forecast, and project information within Salesforce and other internal systems.</li> <li>Drive adherence to operating procedures, documentation requirements, service standards, and financial controls.</li> <li>Identify and implement improvements that increase workflow efficiency, execution quality, and program scalability.</li> <li>Lead post-project reviews and corrective-action planning when service, financial, or operational performance does not meet expectations.</li> </ul> <p><strong>Client Service & Relationship Management (25%)</strong></p> <ul> <li>Serve as the senior day-to-day relationship owner for assigned clients and build trusted partnerships across multiple stakeholder levels.</li> <li>Develop and maintain account strategies based on a deep understanding of each client’s business, brand, priorities, budget, and long-term objectives.</li> <li>Lead client meetings, business reviews, program planning sessions, and presentations of strategic recommendations.</li> <li>Anticipate client needs and proactively introduce relevant products, services, trends, and program improvements.</li> <li>Translate client objectives into actionable recommendations that balance creativity, operational feasibility, financial performance, and speed to market.</li> <li>Navigate diffic