Manager, Operations Quality Assurance Program

<p> </p> <h2 class="PDq2pG_selectionAnchorContainer" data-section-id="rzkdgm" data-start="50" data-end="61">Overview</h2> <p data-start="63" data-end="1049">Fleet Data Centers designs, builds and operates mega-scale data center campuses. Fleet provides its customers flexibility and predictability to meet their upside demand forecasts, addressing a key need in the market as traditional leased models are struggling to keep pace with the demand for new Cloud and AI infrastructure. Fleet is led by a team of industry veterans that have already made a lasting imprint on the evolution of global digital infrastructure and are committed and uniquely capable of upleveling data center development scale and operations in the face of rising demand. Fleet is well positioned to bring in-house design, engineering and operational capabilities to collaborate with customers on tailored solutions for campuses of 500MW+. This unique model enables Fleet to provide the world’s largest and most sophisticated customers a seamless extension of their own data center fleets with constant access to design innovation.</p> <h2 data-section-id="1wq2n7j" data-start="1051" data-end="1071">Position Overview</h2> <p data-start="1073" data-end="1609">The <strong data-start="1077" data-end="1127">Manager, Operations Quality Assurance Programs</strong> is responsible for building and running the audit, validation, and corrective action programs that ensure Fleet’s operating standards are executed consistently in the field. This leader turns standards into measurable verification, identifies gaps early, and drives durable improvements across the operations organization while partnering closely with site operations, facilities engineering, commissioning, safety, security, and vendor teams.</p> <h2 data-section-id="1loxzvs" data-start="1611" data-end="1634">Job Responsibilities</h2> <p data-start="1636" data-end="1709">The successful candidate will be responsible for the following key areas:</p> <ul data-start="1711" data-end="3552"> <li data-section-id="ir8mor" data-start="1711" data-end="2291"><strong data-start="1713" data-end="1751">Quality Assurance & Audit Programs</strong> <ul data-start="1754" data-end="2291"> <li data-section-id="1x00jji" data-start="1754" data-end="1940">Help Fleet deliver near-perfect execution across safety, security, and availability by building audit and quality programs that are measurable, enforceable, and continuously improving.</li> <li data-section-id="6yzzc6" data-start="1943" data-end="2123">Build and manage operations QA programs that validate compliance with Fleet standards, maintenance requirements, procedures, documentation expectations, and operational controls.</li> <li data-section-id="p1ngje" data-start="2126" data-end="2291">Establish audit plans, sampling approaches, scoring methods, evidence standards, reporting cadence, and closure verification.</li> </ul> </li> <li data-section-id="15cwaq2" data-start="2293" data-end="2822"><strong data-start="2295" data-end="2331">Field Audits & Corrective Action</strong> <ul data-start="2334" data-end="2822"> <li data-section-id="2jhrwt" data-start="2334" data-end="2468">Lead field audits and program reviews across site operations, maintenance execution, documentation quality, and vendor work quality.</li> <li data-section-id="2gsvks" data-start="2471" data-end="2616">Identify systemic defects, repeat failures, and process breakdowns, and drive root cause analysis and corrective/preventive actions to closure.</li> <li data-section-id="t6zybg" data-start="2619" data-end="2822">Partner with site leaders to translate findings into durable behavioral and process improvements rather than temporary fixes.</li> </ul> </li> <li data-section-id="cuzawy" data-start="2824" data-end="3189"><strong data-start="2826" data-end="2864">Site Startup & Operational Quality</strong> <ul data-start="2867" data-end="3189"> <li data-section-id="1stfxhw" data-start="2867" data-end="3014">Support turnover and startup quality validation for new sites and expansions in coordination with Facilities Engineering and Commissioning teams.</li> <li data-section-id="vnmgf7" data-start="3017" data-end="3189">Maintain strong documentation and reporting discipline so quality evidence is organized, accessible, and useful for decision-making.</li> </ul> </li> <li data-section-id="uyngz0" data-start="3191" data-end="3552"><strong data-start="3193" data-end="3245">Performance Measurement & Continuous Improvement</strong> <ul data-start="3248" data-end="3552"> <li data-section-id="1agc35q" data-start="3248" data-end="3382">Develop KPI dashboards for audit performance, defect trends, recurring findings, closure quality, and overall program effectiveness.</li> <li data-section-id="a3a1rf" data-start="3385" data-end="3552">Help improve Fleet standards, checklists, training content, and controls based on recurring field findings and lessons learned.</li> </ul> </li> </ul> <h2 data-section-id="rg4g9d" data-start="3554" data-end="3594">Required Traits, Expertise and Skills</h2> <h3 data-section-id="2fewac" data-start="3596" data-end="3622">Education & Experience</h3> <ul data-start="3624" data-end="3935"> <li data-section-id="31zi89" data-start="3624" data-end="3786">Seven or more years of experience in mission-critical operations, QA/QC, commissioning, facilities engineering, or similar critical infrastructure environments.</li> <li data-section-id="1rb2jfi" data-start="3787" data-end="3935">Strong experience with audit programs, quality systems, correct