<p>At BuildOps, we're building a groundbreaking software solution, purpose built to support today's commercial contractors. From helping our customers manage their service department to project management, we're building a team that invests in our mission.</p> <p>Based in Toronto, this role helps keep our employees productive by supporting our IT infrastructure and resolving day to day technology issues.</p> <p>You'll handle 15 to 25 support tickets daily, help manage access across more than 40 SaaS applications, and troubleshoot issues ranging from authentication to application integrations. This is a high volume, user facing role that calls for sound judgment, clear communication, and strong documentation.</p> <h2>What You'll Do</h2> <ul> <li>Manage identity and access across Okta, Google Workspace, 1Password, and more than 40 SaaS applications. This is about 40 percent of daily work.</li> <li>Provision system admin accounts, Okta apps, vault access, and multi step tools such as Heap, Gong, and Windmill.</li> <li>Troubleshoot authentication issues including password resets, MFA setup, phone loss recovery, and account lockouts.</li> <li>Resolve integration issues with Salesforce Connected Apps, Greenhouse SSO, and browser compatibility.</li> <li>Support Mac users through Iru MDM, including hardware troubleshooting, device setup, and SOC II compliance requirements.</li> <li>Create and maintain documentation, including runbooks, troubleshooting guides, and process improvements.</li> <li>Collaborate with DevOps on AWS permissions, Security on vendor reviews, and HR on onboarding and offboarding workflows.</li> <li>Manage the daily ticket queue through Slack and Jira Service Management, prioritizing requests and escalating issues when needed.</li> <li>Provide basic AV support for company all hands, including setup and troubleshooting of microphones, speakers, cameras, displays, and conferencing equipment.</li> </ul> <h2>What We Look For</h2> <ul> <li>At least one year of hands-on experience supporting Okta tasks such as app provisioning, user management, or MFA troubleshooting.</li> <li>At least two years supporting Mac users in an MDM environment such as Kandji, Jamf, or a similar tool.</li> <li>Experience using Jira or a similar service management platform to manage tickets, permissions, or workflows.</li> <li>At least two years in IT support or a help desk role. Experience with a high volume ticket queue is an asset.</li> <li>Familiarity with SaaS tools for identity, collaboration, and business operations.</li> <li>Comfort using company approved AI tools to support research, troubleshooting, and documentation while following company guidelines.</li> <li>Basic AV knowledge and comfort helping set up and troubleshoot audio, video, and conferencing equipment for the company all hands.</li> <li>Clear written communication skills and the ability to support non technical users through Slack.</li> <li>Ability to create clear technical documentation and runbooks.</li> <li>A practical troubleshooting approach, including knowing when to research, resolve, or escalate an issue.</li> <li>Remote user support experience and the ability to prioritize requests in a busy environment.</li> <li>Patience and an interest in explaining technical concepts clearly to non technical users.</li> <li>Ability to work a hybrid schedule, working from home Monday and Friday and in the Toronto office Tuesday through Thursday.</li> </ul> <h2>Nice to Have</h2> <ul> <li>Auth0 experience for system admin account provisioning.</li> <li>Salesforce administration or Connected Apps troubleshooting.</li> <li>Experience with Heap, Gong, Gainsight, or Windmill provisioning workflows.</li> <li>Security compliance awareness, including SOC II or vendor security reviews.</li> <li>Experience supporting integrations between SaaS applications, including webhooks, APIs, or SSO and SAML.</li> <li>Experience in a startup or other fast paced environment.</li> <li>Examples of process improvement or automation.</li> <li>Vendor management experience, including license renewals and support escalations.</li> </ul> <h2>Compensation</h2> <ul> <li>60,000 - 80,000 CAD base + annual bonus opportunity</li> </ul><div class="content-conclusion"><div class="p-rich_text_section"><strong data-stringify-type="bold">What we offer:</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Generous equity grant, become an owner in our company!</li> <li data-stringify-indent="0" data-stringify-border="0">A comprehensive benefits package</li> <li data-stringify-indent="0" data-stringify-border="0">Flexible PTO and hybrid work schedules</li> <li data-stringify-indent="0" data-stringify-border="0">One-time work-from-home allowance</li> <li data-stringify-indent="0" data-stringify-border="0">Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days</li> <li data-stringify-indent="0" data-stringify-border="0">Company events and team-building activities, both in-person and virtual</li> <li data-stringify-indent="0" data-stringify-border="0">Fast-paced, collaborative, and dynamic work environment</li> <li data-