<p><strong>About Vista Equity Partners:<br></strong>Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.<br>Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.</p> <p><strong>About Amtech<br></strong>Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.<br>With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.</p> <p><strong>Our Employee Value Proposition</strong><br>At Amtech, our people are our greatest differentiator. We create an environment where you can:</p> <p><strong>Purpose</strong><br>Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.</p> <p><strong>Growth</strong><br>Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths.</p> <p><strong>Culture</strong><br>Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision.</p> <p><strong>Innovation</strong><br>Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing operational processes across the business.<br>Amtech is seeking a Labels Application Support Associate to support the Label Traxx ERP platform, Batched scheduling solution, and Siteline web-to-print platform used throughout the label and narrow-web converting industry.<br>This is a hands-on technical role focused on troubleshooting, configuration, reporting, integrations, and customer support. It is not a ticket-only support position. It requires technical ownership, analytical problem-solving, and the ability to work across application, database, reporting, and system-level issues.<br>Print industry experience is required. Understanding how label and narrow-web print shops operate and do business matters more than ERP expertise. Technical skills can be built; industry context cannot. Candidates without print industry background will not be considered.<br><strong>Schedule</strong><br>Standard working hours are 9:30 AM – 6:30 PM IST. During the first 90 days, an offset training schedule may require availability up to 11:00 AM Eastern Time on selected days.<br><br><strong>KEY RESPONSIBILITIES<br></strong>•Own support cases end-to-end across Label Traxx, Batched, and Siteline — from initial diagnosis through resolution<br>•Troubleshoot complex issues spanning application logic, database records, reporting, integrations, and infrastructure<br>•Analyze application data, customer configurations, and workflow issues to validate system behavior and identify root causes<br>•Modify and execute queries to investigate data-related problems and support Batched configuration and rule troubleshooting<br>•Support Batched scheduling, workflow configuration, and customer implementations; troubleshoot scheduling rules, production planning logic, and workflow automation<br>•Support Siteline storefront implementations, including order processing, artwork approval workflows, and Label Traxx-to-Siteline integration issues<br>•Troubleshoot Windows servers, services, and application environments; configure and support Label Traxx as a Windows service<br>•Analyze logs, system behavior, and service failures to identify root causes; support server upgrades, migrations, and environment validation<br>•Create and maintain troubleshooting guides, KB articles, and SOPs; research prior cases and documentation before escalating<br>•Identify recurring issues and recommend durable solutions; contribute to support process improvements<br>•Partner with Product, Development, Professional Services, Infrastructure, and Customer Success teams<br>•Escalate product defects with detailed reproduction steps and supporting evidence<br>•Participate in testing and validation of new features and product releases<br>•Support customers across North America and Europe; participate in off-hours work as needed for upgrades, installations, and critical incidents</p> <p><strong>SKILLS & QUALIFICATIONS</strong></p> <p><strong>Required</strong>&