<p><span style="font-size: 12pt;">Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.</span></p> <h4><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></h4> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Handle both customer-facing and deep technical support questions from Bringg's enterprise customers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own production incidents end-to-end, including communicating status to internal and external stakeholders</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Validate fixes through functional testing before they go back to customers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current</span></li> </ul> <h4><span style="font-size: 12pt;"><strong>What You Bringg</strong><strong><br></strong><strong>Must-haves:</strong></span></h4> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2+ years of experience in L2 or L3 technical or application support</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven experience using SQL at an intermediate level</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven track record working with REST APIs</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">High level of English (a must!) with both strong written and oral communication skills</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Strong advantages:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with providing technical and application support for Web & Mobile platforms</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">BS degree in Computer Science or related technical field</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Customer-facing experience</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working in operationally critical environments in high-pressure situations</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Note:</strong> The position requires working in<strong> shifts</strong> (including <strong>night shifts </strong>00.00- 08.00) during business days, and <strong>weekend shifts </strong>(day & night shifts)</span></p> <p><span style="font-size: 12pt;"><em>The salary range for this position is $2,100 - $2,500 gross. Final offer depends on experience, seniority, and other factors.</em></span></p> <h4><span style="font-size: 12pt;"><strong>We care about our people!</strong><strong><br></strong>Here's a glimpse of our benefits package:</span></h4> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Home office setup: $500 home office equipment allowance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Meal allowance: $100 monthly meal allowance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hybrid work: flexible hybrid work from home or office</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">20 days parental (non-birth) leave</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2 vacation days + $250 gift when getting married</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A vacation day on your birthday</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Wellness budget