<p><span style="font-size: 14pt;"><strong>About the Team</strong></span></p> <p><span style="font-size: 12pt;">At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.</span></p> <p><span style="font-size: 12pt;">We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.</span></p> <p> </p> <p><span style="font-size: 14pt;"><strong>About the Role</strong></span></p> <p><span style="font-size: 12pt;">The Account Director drives growth across AudioEye's mid-tier accounts, boosting Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) through upselling, pipeline-building, and collaboration with Customer Success Managers. This quota-carrying role owns quarterly revenue targets via upsells and cross-sells, while ensuring account health and retention.</span></p> <p><span style="font-size: 12pt;">This role will lead growth conversations and quarterly business reviews, manage an expansion pipeline, and close expansion deals, partnering with the Customer Success team to keep clients positioned for success and provide leadership with clear pipeline visibility.</span></p> <p> </p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);"><strong>How you’ll Contribute: </strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Share insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Surface feedback and escalate blockers or trends impacting growth across the customer base</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Stay current on product updates, competitive positioning, and industry trends to effectively position solutions</span></li> </ul> <p> </p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);"><strong>Who you are: </strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Skilled at working cross-functionally and collaboratively in a team-based account model</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communicator with the ability to lead strategic conversations and influence decision-makers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Analytical and data-driven, with the ability to spot trends and surface actionable insights</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfortable navigating renewal conversations that include growth components</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Bonus: </strong>Experience in digital accessibility, compliance, or adjacent SaaS markets</span></li> </ul> <p> </p> <div> &