Customer Services Supervisor

<p><span style="font-size: 14pt;"><strong>Join Our Team at Coral Springs Animal Hospital! </strong></span></p> <p>Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Coral Springs Animal Hospital is seeking a Customer Services Supervisor to join our team and help us elevate the standard of care for our beloved animal patients. </p> <p><span style="font-size: 14pt;"><strong>Who We Are </strong></span></p> <p><strong>Coral Springs Animal Hospital is a state</strong>‑<strong>of</strong>‑<strong>the</strong>‑<strong>art, AAHA</strong>‑<strong>certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. </strong>Our compassionate team collaborates across multiple disciplines—from critical care to surgery, cardiology and rehabilitation—delivering advanced diagnostics and treatments using cutting‑edge equipment. We’re dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.</p> <p><span style="font-size: 14pt;"><strong>What You Can Expect to Do</strong></span></p> <p>As a <strong>Customer Services Supervisor</strong>, you’ll lead our front desk operations and empower a collaborative team. In this dynamic, hands-on role, you will guide daily workflows, champion exceptional client experiences, and foster a supportive team culture where your leadership makes a real impact for our patients, clients, and team.</p> <p><span style="font-size: 12pt;"><strong>Key Responsibilities</strong></span></p> <ul> <li><strong>Team Leadership & Talent Development: </strong>Recruit, onboard, train, and coach Client Service Representatives, fostering a culture of accountability, professionalism, and teamwork while providing hands-on support (maintaining a visible presence with at least 60% of working time spent directly supporting team operations).</li> <li><strong>Performance Monitoring & Data Utilization:</strong> Monitor phone performance, appointment accuracy, and operational metrics, utilizing data-driven insights to implement process improvements and drive departmental enhancements.</li> <li><strong>Cross-Functional Collaboration & Compliance:</strong> Partner with other hospital departments to promote smooth workflows, ensure adherence to regulatory standards and internal policies, and support hospital-wide operational initiatives</li> <li><strong>Financial Administration:</strong> Oversee front desk financial transactions—including payment collection, invoicing accuracy, refunds, billing inquiries, and accounts receivable activities like payment plans and collections.</li> <li><strong>Operations & Workflow Management:</strong> Oversee daily reception, scheduling, and client communication processes to ensure adherence to service standards, policies, and efficient front desk workflows, including hands-on shift coverage during staffing shortages.</li> </ul> <p><span style="font-size: 12pt;"><strong>Requirements/Qualifications</strong></span></p> <ul> <li>Previous supervisory/leadership experience in a veterinary hospital (emergency/specialty experience preferred)</li> <li>Ability to multitask and remain composed in a high-stress environment</li> <li>Strong interpersonal and communication skills</li> <li>Compassionate, dependable, and proactive team player</li> <li>Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)</li> </ul> <p><span style="font-size: 14pt;"><strong>Why Join Us?</strong> </span></p> <ul> <li><strong>Work-Life Rewards – </strong>Competitive wages, generous PTO + floating holidays, full medical/dental/vision coverage, employer-funded HSA, <strong>paid family leave</strong>, 401(k) with match, pet care discounts and more!</li> <li><strong>Mentorship and Growth:</strong> Benefit from personalized mentorship programs and career advancement opportunities. We support your professional development, providing an environment for growth, regardless of your career goals. </li> <li><strong>Ideal Location: </strong>Located in South Florida, Coral Springs offers sunny weather year-round and a wide variety of outdoor activities, beautiful beaches, nature, shopping, dining, and a vibrant arts and culture scene. It’s one of the most sought-after suburban areas, balancing quiet, charming neighborhoods with exciting destinations, events, and activities.  </li> </ul> <p><span style="font-size: 14pt;"><strong>Ready to Apply?</strong></span></p> <p>Join us in supporting exceptional veterinary care through efficient and strategic hospital operations. If you’re passionate about logistics, organization, and playing a vital behind-the-scenes role in a fast-paced medical environment, we’d love to hear from you! </p> <p>Submit your application and cover letter today to join our mission of delivering compassionate, cutting-edge veterinary care.</p> <p><strong>Meet Our Hospital</strong><br>Website: https://www.coralspringsanimalhosp.com/</p> <p><em>Coral Springs Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</em><