<p><em>💼</em> <strong>Title: </strong>Technical Support Engineer</p> <p>📍 <strong>Location</strong>: Bangalore, India (Remote)</p> <p>⏱️ <strong>Work Pattern</strong>: 4pm-12am shift</p> <p>🤝 <strong>Reporting To</strong>: Sr. Director, Global TAM and Support</p> <p>🗺️ <strong>Territory Served</strong>: US region</p> <p><strong>💸 Salary Range</strong>: 36-40 Lakhs/yr</p> <p>🌟 <strong>OPPORTUNITY HIGHLIGHTS</strong></p> <p>Are you passionate about solving real-world security challenges and building lasting customer relationships?</p> <p>SafeBreach is seeking a <strong>Technical Support Engineer </strong>in India to serve as a trusted advisor to our US customers—driving value, adoption, and growth with our industry-leading exposure validation platform. </p> <p><strong>👋 WHO WE ARE</strong></p> <p>SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience.</p> <p><strong>🚀 THE IMPACT YOU WILL HAVE</strong></p> <ul> <li><span data-sheets-root="1">Act as the technical point of contact for SafeBreach Support</span></li> <li><span data-sheets-root="1">Set-up/create customer environments in the support lab</span></li> <li><span data-sheets-root="1">Replicate customer environments to troubleshoot and resolve problems, file defects, etc</span></li> <li><span data-sheets-root="1">Manage high-profile escalations to resolution, working with internal and field personnel</span></li> <li><span data-sheets-root="1">Deliver product training to support staff and others as required</span></li> <li><span data-sheets-root="1">Resolve customer escalations and drive process/policy improvements through root cause analysis.</span></li> <li><span data-sheets-root="1">Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.</span></li> </ul> <p>🧬 <strong>WHAT SETS YOU APART</strong></p> <ul> <li><strong>Professional Experience.</strong> 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS</li> <li><strong>Security Fundamentals & Tools</strong>. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management</li> <li><strong>Infrastructure Knowledge.</strong> Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)</li> <li><strong>Troubleshooting Skills. </strong>Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)</li> <li><strong>Case-Queue Experience. </strong>Experience with case management and ticketing tools (e.g., Salesforce, Jira)</li> <li><strong>Customer Focus. </strong>Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication</li> </ul> <p>💥 <strong>EVEN BETTER IF YOU HAVE</strong></p> <ul> <li>Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV</li> <li>Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities</li> <li>Experience working in a startup or rapidly scaling company environment</li> <li>Industry certifications such as CISSP, OSCP, CEH, or similar security credentials</li> </ul> <p><strong>😎 WHAT'S IN IT FOR YOU</strong></p> <p>Our offering includes a competitive selection of health & wellness policies (health, dental, vision, and more), highly competitive salary, 100% remote work flexibility, flexible time off, and excellent growth opportunities.</p> <p><strong>🤝 HOW WE'LL GET TO KNOW EACH OTHER</strong></p> <p>We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21 days)</p> <p><strong>Step 1: The Intro (15 min)</strong> </p> <p>A casual meeting with the Talent team to break the ice.</p> <p><strong>Step 2: The Vision (45 min)</strong></p> <p>Connect with your future Manager to discuss the role, the challenges, and how you can make an impact.</p> <p><strong>Step 3: The Squad (35-60 min each)</strong></p> <p>Meet the people you’ll be in the trenches with—your peers and cross-functional partners. You will be evaluated on your technical skills, and you will be able to ask them anything!</p> <p><strong>Step 4: The Big Picture (45 min)</strong></p> <p>Discussion with o