Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times. Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to: • Ensure that the place of work and surrounding area is kept clean and always organized. • Successfully perform opening and closing procedures established for the assigned outlet. • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. • Maintain a good rapport and work relation with staff in the assigned department and within the hotel. • Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled. • Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures. - Degree/ Diploma in Food and Beverage service from a recognized learning institution - No work experience is required - Less than one year since completion (2025/2026) - Kenyan Citizen - Completed coursework (even if not graduated) - Ability to work and communicate in a multinational environment - Excellent grooming skills and must be well versed in professional and personal etiquette - Good Communication skills - Out going with a positive learning attitude.