<p>We are launching our delivery operations in Colombia and are looking for a <strong>Product Analytics Senior/Lead</strong> to become the first analytics hire in this domain and build the function.</p> <p> </p> <p>This role goes far beyond traditional analytics: you will shape how the delivery business works end-to-end – from defining KPIs and building reporting to designing delivery mechanics, ambassador models, and optimisation strategies. You will have a direct impact on how the product operates in a new market, leveraging existing learnings from Mexico while adapting them to Colombia’s specifics.</p> <p> </p> <h3><strong>What you’ll do:</strong></h3> <ul> <li>Own end-to-end analytics for the Colombia Delivery product, driving decisions across operations, product, and strategy</li> <li>Build the core operational analytics from scratch: define key metrics, set up tracking, and ensure reliable calculation and reporting</li> <li>Design and launch operational reporting to provide full transparency over delivery performance, costs, and service levels</li> <li>Develop and optimise delivery mechanics, including zoning, routing, and delivery flows</li> <li>Define and implement the logic behind delivery zones and operational processes</li> <li>Design and analyse ambassador funnel: hiring, onboarding, performance, and retention</li> <li>Develop motivation systems for ambassadors and evaluate their effectiveness</li> <li>Identify key specifics of the Colombian market in terms of delivery and workforce dynamics, and reflect them in product and operational decisions</li> <li>Partner closely with business stakeholders, turning ambiguous problems into actionable solutions </li> <li>Drive continuous improvements and optimisations across the delivery system</li> </ul> <h3><strong>What makes you a great fit:</strong></h3> <ul> <li>A mathematical or technical degree from a top-tier university (MSU, MIPT, HSE, MSTU, MEPhI, NSE, etc.)</li> <li>Expert knowledge of mathematical statistics, probability theory, and systematic thinking</li> <li>Advanced SQL and Python </li> <li>Hands-on experience with Tableau, Superset, or similar BI tools to translate data into actionable insights</li> <li>Ability to understand business objectives and transfer them into technical analytical tasks</li> <li>Experience in building processes and scaling them in fast-paced environments</li> <li>English proficiency (B1+) for effective collaboration within our international community</li> </ul> <h3><strong>Our ways of working:</strong></h3> <ul> <li><strong>Innovative Spirit:</strong> a team from the best technical universities</li> <li><strong>Honest Feedback:</strong> valuing open, transparent communication</li> <li><strong>Supportive Team: </strong>a strong, collaborative community</li> <li><strong>Celebrating Achievements:</strong> recognising our wins together</li> <li><strong>High-Tech Environment:</strong> a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances</li> </ul> <h3><strong>Our benefits:</strong></h3> <ul> <li><strong>Relocation support to Colombia (Bogotá) </strong>with full visa & permit support to the employee and family</li> <li><strong>Flexible work </strong>from our office</li> <li><strong>Healthcare</strong> <strong>Coverage</strong></li> <li><strong>Education Budget:</strong> Language lessons, professional training and certifications</li> <li><strong>Wellness Budget: </strong>Mental health and fitness activity reimbursements</li> <li><strong>Vacation policy: </strong>Annual leave and paid sick leave as per applicable policies</li> </ul>