<div style="font-family: 'Segoe UI'; font-size: 14px; font-style: normal; font-weight: 400; line-height: 20px;"> <h1>Commercial Lines Account Specialist</h1> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Patriot</strong> | <strong>Taunton, Massachusetts</strong> | <strong>Hybrid</strong> | <strong>Full-Time</strong></div> <h2>Why This Role Matters</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">As a Commercial Lines Account Specialist, you'll help keep client service moving smoothly across the Commercial Lines Department by supporting Account Managers, Producers, and department leadership. Your work will directly impact the client experience by helping ensure requests are handled accurately, service remains uninterrupted, and team members have the support they need to succeed.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"> </div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">In this role, you'll partner with Small, Middle, and Large Market teams, providing operational and administrative support across a diverse commercial lines book. From processing endorsements and certificates to assisting with renewals, marketing efforts, and client inquiries, you'll play an important role in delivering responsive, high-quality service to clients and carrier partners alike.</div> <h2>How You'll Make an Impact</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Support Commercial Lines Account Managers, Producers, and Department Managers with day-to-day servicing activities across multiple books of business.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Deliver exceptional client service by handling overflow calls, responding to inquiries, and helping resolve requests promptly and accurately.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Process endorsements, certificates of insurance, and related policy documentation while maintaining a high level of accuracy.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Assist clients with claim reporting and ensure claim information is communicated to carriers in a timely manner.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Contribute to marketing, remarketing, and book rollover initiatives that help maintain strong client relationships and retention.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Help sustain seamless client service by providing coverage for team members during absences and assisting with special projects and department initiatives.</li> </ul> <h2>Who You Are</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">You are highly organized and able to manage competing priorities while maintaining excellent attention to detail.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">You communicate clearly and professionally with clients, carriers, producers, and internal team members.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">You enjoy supporting others and take pride in helping teams operate efficiently and successfully.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">You approach challenges with a solution-oriented mindset and remain persistent in achieving positive outcomes.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">You are dependable, adaptable, and willing to step in wherever support is needed.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">You value collaboration and enjoy sharing knowledge and helping colleagues develop their skills.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">You maintain professionalism, integrity, and confidentiality when handling sensitive information.</li> </ul> <h2>What You Bring</h2> <h3>Day One:</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Massachusetts Property and Casualty Insurance License.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Two or more years of experience in a customer service or administrative role.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Previous experience working within a Commercial Lines insurance agency.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Working knowledge of commercial lines insurance products, coverages, policies, and procedures.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong written and verbal communication skills.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proficiency with Microsoft Office Suite and agency management systems.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">High school diploma or GED.</li> </ul> <h3>Valuable Additions:</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Associate's or Bachelor's degree in Business Administration or a related field.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience assisting with marketing, remarketing, renewals, or book rollover activities.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience supporting training initiatives or mentoring less experienced team members.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Demonstrated knowledge of carrier platforms and commercial insurance processing workflows.</li> </ul> <h2>Real Benefits for Real Life</h2> <div class="pa