<p><strong>Scopely</strong> is hiring a <strong>People Operations Partner </strong>to work on a hybrid basis from our Mexico City hub.</p> <p>The <strong>People Operations Partner</strong> makes the employee experience run smoothly for our North America employees. You’ll bring operational expertise and a continuous improvement mindset to onboarding, local benefits, global mobility, and everything between. You care about getting the details right, and you’re always looking for a simpler, faster, better way to do things. Compliance is part of how we work, and your focus is delivering accurate, thoughtful, people-first service.</p> <p><strong>What You’ll Do</strong></p> <p><strong><em>Employee Experience and Lifecycle Management</em></strong></p> <ul> <li>Own onboarding for new hires and deliver People Operations new hire orientations that make a strong first impression.</li> <li>Confirm all new hires have the legal right to work and have completed required documentation before day one.</li> <ul> <li>Maintain accurate and up-to-date employee records.</li> <li>Support internal and external audits by ensuring employee documentation is completed.</li> <li>Conduct employment verifications.</li> </ul> <li>Partner with the People Business Partner (PBP) org and Legal on offboarding to make the exit experience smooth and respectful.</li> <li>Act as a trusted advisor to PBPs, managers, and employees, offering clear guidance on local requirements and processes.</li> </ul> <p><strong><em>Continuous Improvement and Process Excellence</em></strong></p> <ul> <li>Drive ongoing improvements to People Operations processes, reducing manual work, errors, and turnaround time.</li> <li>Generate and analyze JIRA and People Analytics metrics to spot trends, inform decisions, and improve productivity, including through the use of AI.</li> <li>Create and maintain SOPs for core People processes, with clear roles and responsibilities.</li> <li>Collaborate with Legal, IT, and HR Tech to refine HR systems and keep them efficient and aligned with data privacy requirements.</li> </ul> <p><strong><em>Local Benefits Support</em></strong></p> <ul> <li>Support employee and manager questions on local benefits, providing timely and accurate answers.</li> <li>Partner with local brokers in Mexico City to administer benefits, resolve issues, and support open enrollment and renewals.</li> <li>Identify recurring questions and gaps, and turn them into clearer communications, FAQs, and improved processes.</li> </ul> <p><strong><em>Global Mobility Support</em></strong></p> <ul> <li>Support Global Mobility cases from start to finish, coordinating with the Global Mobility team, Legal, and external providers.</li> <li>Coordinate with vendors on relocation services and travel visa support, keeping timelines, costs, and deliverables on track.</li> <li>Keep employees informed at each step, so they know what to expect and who to contact.</li> </ul> <p><strong><em>Accuracy, Data Integrity and Compliance</em></strong></p> <ul> <li>Ensure HR processes align with local labor laws and global standards, and flag potential issues early.</li> <li>Maintain accurate new hire data and perform quarterly audits.</li> <li>Prepare and submit required compliance reports to government agencies on time and accurately.</li> <li>Serve as a subject matter expert on employment regulations, supporting audits and legal reviews as needed.</li> </ul> <p><strong><em>Policy Development and Communication</em></strong></p> <ul> <li>Partner with Employee Relations to develop and implement HR policies that reflect our culture and meet legal requirements.</li> <li>Communicate policy updates clearly to employees and leadership.</li> </ul> <p><strong>Make sure policies and procedures are easy to find for employees and the People Team.</strong></p> <p><strong><em>People Operating System</em></strong></p> <ul> <li>Collaborate across teams to maintain a People operating system that supports the business and creates a seamless experience for employees.</li> </ul> <p><strong>What You Bring</strong></p> <ul> <li>4+ years of experience in People Operations, HR operations, or HR administration, ideally in a fast-paced, global environment supporting multiple countries.</li> <li>Working knowledge of Mexican employment law and HR compliance requirements (IMSS, INFONAVIT, SAT, STPS), with the ability to apply it in practice and learn U.S. and Canadian requirements.</li> <li>A track record of improving processes, whether by streamlining workflows, building templates and SOPs, or using data to find and fix gaps.</li> <li>Exceptional attention to detail and a commitment to accuracy in employee data, documentation, and reporting.</li> <li>A service mindset: you communicate clearly and empathetically, and take ownership of making things easy for employees and managers.</li> <li>Experience with an HRIS (Workday preferred) and a ticketing tool (JIRA preferred). Comfort with reporting and metrics.</li> <li>Demonstrated experience, operating or improving agentic AI workflows in a business setting. You must be able to design safe workflows, define the agent