Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. Position Overview The F&B Manager – Events & Outdoor Catering is responsible for leading and managing all banquet food and beverage operations, social celebrations, weddings, corporate events, MICE functions, and outdoor catering assignments at Fairmont Mumbai and external venues. The role focuses on delivering exceptional luxury hospitality experiences through meticulous event planning, flawless operational execution, personalized guest service, and strong commercial performance. The incumbent will work closely with the Sales & Events, Culinary, Stewarding, and other operational teams to translate client expectations into memorable experiences that reflect Fairmont’s commitment to excellence. The position is accountable for driving revenue growth, optimizing profitability, maintaining service and food safety standards, managing operational resources, and developing a high-performing team. Particular emphasis is placed on outdoor catering logistics, client relationship management, cost control, risk mitigation, and ensuring consistent luxury service standards across all event locations. Key Responsibilities 1. Events & Banquet Operations • Lead the planning, coordination, and execution of weddings, social celebrations, corporate conferences, gala dinners, MICE functions, and other special events. • Ensure all events are executed in accordance with approved Banquet Event Orders (BEOs), client requirements, function sheets, timelines, and hotel standards. • Conduct pre-event briefings, operational readiness checks, and post-event reviews to ensure seamless delivery. • Coordinate with Sales & Events, Culinary, Stewarding, Engineering, Housekeeping, Security, and other departments to ensure operational alignment. • Maintain exceptional standards of food presentation, table setup, service etiquette, ambience, and guest engagement. • Monitor event progress and proactively resolve operational challenges while minimizing disruption to the guest experience. • Ensure adequate staffing, equipment, and service resources are deployed based on event size, complexity, and service requirements. 2. Outdoor Catering Operations • Manage end-to-end outdoor catering operations at external venues, corporate premises, private residences, wedding locations, and other approved destinations. • Conduct venue inspections to assess infrastructure, kitchen facilities, utilities, accessibility, guest flow, safety requirements, and logistical feasibility. • Develop detailed event execution plans covering manpower, transportation, food dispatch, equipment, crockery, cutlery, linen, furniture, beverages, and service stations. • Coordinate with the Executive Chef and Culinary team to ensure food quality, safe transportation, temperature control, timely delivery, and appropriate presentation at external venues. • Supervise loading, dispatch, setup, service, replenishment, dismantling, and return of all hotel equipment and assets. • Establish contingency plans for adverse weather, traffic delays, power failures, equipment breakdowns, and last-minute changes in guest numbers. • Ensure that all external vendors and service partners adhere to agreed operational, hygiene, safety, and service standards. • Maintain accurate records of equipment movement, inventory, consumption, breakage, and losses for each assignment. • Ensure the outdoor catering experience reflects Fairmont's luxury positioning and service philosophy. 3. Guest Experience & Client Relationship Management • Collaborate with the Sales & Events team to understand client expectations, event objectives, budgets, themes, dietary preferences, and special requirements. • Participate in client meetings, menu tastings, venue inspections, and pre-event planning discussions. • Deliver personalized service to VIP guests, wedding families, corporate leaders, and high-profile clientele. • Ensure prompt and professional resolution of guest complaints, service concerns, and event-related issues. • Build strong relationships with corporate clients, wedding planners, event organizers, and external venue partners to encourage repeat business. • Obtain post-event feedback and implement improvements to enhance guest satisfaction and service delivery. 4. Revenue Generation & Business Development • Work with Sales & Events to identify opportunities for incremental revenue through premium menus, beverage packages, live counters, customized catering concepts, and value-added services. • Support business development initiatives to position Fairmont Mumbai as a preferred destination for luxury events and outdoor catering. • Identify opportunities across weddings, corporate gatherings, private celebrations, and premium off-site events. • Drive responsible upselling and cross-selling while maintaining guest satisfaction and b