Appointment Type: This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment. Application Opening: October 7, 2026 Application Deadline: May close anytime but not before October 22, 2026, at 11:59 PM (PST) Compensation Range:  $129,636 - $157,612 annually Recruitment ID: RTF0168079-01156693 Who We Are Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website at https://hsh.sfgov.org. What We Do San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600+ bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; Rapid Rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families. What You’ll Be Doing The Rapid Rehousing Program Manager supports the planning, implementation, oversight, and continuous improvement of Rapid Rehousing programs funded by HSH. Rapid Rehousing provides time-limited rental assistance and supportive services to help people experiencing homelessness obtain housing in the private rental market and transition toward long-term housing stability, including nonprofit provider agreements, program budgets, utilization, housing placements, participant outcomes, and program performance. HSH has a longstanding portfolio of Rapid Rehousing programs, and the City continues to invest in and expand these programs as part of its Breaking the Cycle strategy. The Program Manager will play a central role in implementing this investment and the next phase of HSH's RRH portfolio, including implementation of newly procured programs and provider agreements, provider and program transitions, and efforts to strengthen and standardize program operations. The position will help ensure that new and existing investments translate into timely referrals and housing placements, strong program utilization, effective provider performance, and successful participant outcomes. The Program Manager works across HSH and with nonprofit providers, Coordinated Entry, housing partners, other City departments, and governmental and community partners to translate HSH's housing strategies into effective program operations. The position uses program, fiscal, and performance data to identify challenges, develop solutions, and recommend changes to program design, policy, funding, and operations. The Rapid Rehousing Program Manager reports to the Scattered Site Housing Programs Supervisor and is part of HSH's Housing Division. Essential Duties and Responsibilities: • Manages assigned Rapid Rehousing (RRH) programs and provider grant agreements. • Implements new and reprocured RRH programs, provider transitions, and other program changes. • Develops and manages scopes of work, program deliverables, outcome objectives, and grant modifications. • Monitors program budgets and expenditures and supports budget development, projections, revisions, and modifications. • Monitors referrals, enrollment, utilization, housing placements, exits, and housing retention outcomes. • Works with providers to identify and address program performance concerns and improve outcomes. • Ensures providers deliver housing stabilization and retention services to support participants following housing placement and through successful program exit. • Analyzes program, fiscal, and ONE System/HMIS data to identify trends, barriers, and opportunities for program improvement. • Monitors provider data quality and works with providers and HSH staff to resolve reporting issues. • Develops and updates RRH policies, procedures, program standards, and operational guidance in coordination with HSH leadership. • Conducts annual program monitoring and follows up on findings and corrective actions. • Coordinates with Coordinated Entry and providers to support timely referrals and maximize program utilization. • Identifies and works to resolve barriers to housing search, lease-up, stabilization, and successful program exits. • Establishes and maintains effective relationships with nonprofit providers, housing partners, C