Fast-paced phones, meaningful conversations, and making a difference daily—step into a vital role as a Primary Care Scheduler Schedule: Monday - Friday 8:00am-4:30pm. 40 hours weekly. As a Primary Care Scheduler, you’ll play a vital role in supporting our clients' access to quality primary care services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately across several locations, client information is up to date, and communication flows seamlessly between clinical and administrative teams--all while delivering exceptional customer service. This is a great opportunity for someone who is highly organized, comfortable in a fast-paced environment, and passionate about helping others access essential healthcare. Your attention to detail and communication skills will help patients feel supported and confident in their care journey. • Manage high volume incoming calls to schedule, reschedule, or coordinate new patient appointments • Schedule for multiple primary care providers across various locations • Return voicemail messages promptly—within 15 minutes or by end of business day • Verify and update patient information including contact details, insurance, and registration status • Inform patients of required items for their visit (ID, insurance cards, co-pays, medications, immunization records, paperwork) • Ensure parents or legal guardians are present for required appointments • Assist with triaging appointment urgency in collaboration with nurses or providers • Schedule interpreter services as needed and notify appropriate staff • Run insurance eligibility checks and enter relevant data into the EHR • Follow up with patients who missed their appointment to assist with rescheduling • Monitor appointment schedules for accuracy and backfill cancellations when possible • Manage appointment communications through Phreesia software • Maintain up-to-date knowledge of provider schedules and clinic processes • Collaborate with front desk and clinic staff to ensure a seamless patient experience • Attend team meetings and maintain professionalism in all interactions • Maintain strict confidentiality and adhere to all HIPAA regulations • High School/GED preferred Work Experience / Training / Additional Requirements: • Experience with multi-line phone systems preferred • Medical office experience preferred but not required • May require travel for initial training You’ll Be A Great Fit for This Role if You: • Enjoy creating a welcoming, organized experience for patients • Communicate clearly and with empathy, especially over the phone • Are skilled at juggling multiple systems and screens • Take initiative and thrive in a detail-oriented, fast-moving environment • Value being part of a collaborative, mission-driven team • Understand the importance of confidentiality and patient privacy IND2