<div class="content-intro"><p><strong>Our Mission:</strong></p> <p>6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.</p> <p><strong>Our People:</strong></p> <p>People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. </p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">About the Role</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":6,"335572080":2,"335572081":8792667,"469789806":"single"}"> </span></p> <p><span data-contrast="auto">6sense is hiring a <strong>Senior Digital Program Manager </strong>to build and run the digital engagement engine for our Customer Success organization. This is a hybrid role: an expert-level Gainsight builder, program lead, and strategist. You will own the platform and, more importantly, You will own the platform and the quality of what gets built on it: the journeys, programs, and measurement that put CS strategy into action at scale. You are accountable for how they are built, for their accuracy, and for reporting on how they perform.</span> <span data-contrast="auto">Your primary focus will be to build and operate the digital programs that carry out CS strategy, report on where they are working and where customers are going unengaged, and recommend what to build next within CS priorities. </span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="auto">You will partner closely with CS Leadership, CS Operations, Marketing, Product, and Support. You are not a ticket-taker: you identify the gaps, propose the program, build it, launch it, and prove its impact.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">What This Role Is – And Isn't</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":6,"335572080":2,"335572081":8792667,"469789806":"single"}"> </span></p> <p><span data-contrast="auto">This role is for someone who has done this before and does not need a runway. We need a builder and program owner, not a resource waiting to be directed.</span><span data-ccp-props="{"335559739":120}"> </span></p> <ul> <li><strong><span data-contrast="auto">You move fast and ship. </span></strong><span data-contrast="auto">Journeys launch in weeks, not months. We do not wait for perfect requirements; we iterate.</span><span data-ccp-props="{"335559739":80}"> </span></li> <li><strong><span data-contrast="auto">You lead, not just execute. </span></strong><span data-contrast="auto">You do not wait for requests. You use data to find where customers are not being engaged, then bring a proposed program, a business case, and a plan.</span><span data-ccp-props="{"335559739":80}"> </span></li> <li><strong><span data-contrast="auto">You flag blockers immediately. </span></strong><span data-contrast="auto">Unclear or missing requirements are raised the same day, with a recommendation attached.</span><span data-ccp-props="{"335559739":80}"> </span></li> <li><strong><span data-contrast="auto">You own your backlog. </span></strong><span data-contrast="auto">You prioritize your own backlog and drive to resolution. We review outputs; we do not track status.</span><span data-ccp-props="{"335559739":80}"> </span></li> <li><strong><span data-contrast="auto">You know the difference between "I need input" and "I need permission." </span></strong><span data-contrast="auto">Judgment calls within scope get made. Questions that need business context get escalated quickly.</span><span data-ccp-props="{"335559739":80}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Key Responsibilities</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":6,"335572080":2,"335572081":8792667,"469789806":"single"}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Digital Program Strategy & Ownership</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":80}"> </span></p> <ul> <li><span data-contrast="auto">Own the strategy, roadmap, and calendar for CS digital programs across the customer lifecycle: onboarding, adoption, value realization, renewal, and expansion.</span><span data-ccp-props="{"335559739":80}"> </span></li> <li><span data-contrast="auto">Design and launch strategic, segment-level programs and journeys, aligned to customer segmentation, health scoring, and CS coverage models.</span><span d