Operations Supervisor

<div class="content-intro"><div class="base-markdown"> <p>At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.</p> </div></div><p><strong><span data-contrast="auto">Location: </span></strong><span data-contrast="auto">Surrey, B.C.</span></p> <p><strong><span data-contrast="auto">Reports To:</span></strong><span data-ccp-props="{"134245417":false,"201341983":0,"335559740":276}"> Operations Manager</span></p> <p><strong><span data-contrast="auto">Salary Range: </span></strong>$38.46 - $55.30/hr</p> <p><strong><span data-contrast="auto">Position Summary:</span></strong><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">The Operations Supervisor is a first-line people leader responsible for overseeing the day-to-day execution of a defined value stream. The Operations Supervisor ensures that all teams operate safely, meet takt time and schedule targets, and deliver high-quality output in alignment with KPIs. This role manages multiple Team Leads and Operators and partners closely with the Operations Manager to identify constraints, support continuous improvement, and maintain flow across the work center.</span></p> <p><strong>Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work. This role will report into an Operations Manager. </strong></p> <p><strong><span data-contrast="auto">Key Responsibilities: </span></strong></p> <ul> <li>Lead daily execution of production activities in the assigned work center to meet or exceed safety, quality, delivery, and efficiency targets.</li> <li>Supervise, coach, and evaluate Team Leads and Operators, fostering a culture of accountability, safety, and teamwork.</li> <li>Ensure adherence to daily build schedules and takt time; escalate risks to production targets to the Operations Manager.</li> <li>Monitor and track performance against key metrics (output, defects, rework, attendance, downtime) and lead Tier 2 daily management meetings.</li> <li>Coordinate with Planning, Materials, Quality, and Maintenance to ensure work center readiness (materials, tools, documents, etc.).</li> <li>Enforce safety protocols, 5S practices, standard work, and compliance with operational policies.</li> <li>Support onboarding, cross-training, and upskilling of team members in partnership with Learning & Development.</li> <li>Lead or support root cause analysis (RCA) and corrective action implementation for issues impacting quality, delivery, or safety.</li> </ul> <p><strong><span data-contrast="auto">Qualifications: </span></strong></p> <ul> <li>Lead daily execution of production activities in the assigned work center to meet or exceed safety, quality, delivery, and efficiency targets.</li> <li>Supervise, coach, and evaluate Team Leads and Operators, fostering a culture of accountability, safety, and teamwork.</li> <li>Ensure adherence to daily build schedules and takt time; escalate risks to production targets to the Operations Manager.</li> <li>Monitor and track performance against key metrics (output, defects, rework, attendance, downtime) and lead Tier 2 daily management meetings.</li> <li>Coordinate with Planning, Materials, Quality, and Maintenance to ensure work center readiness (materials, tools, documents, etc.).</li> <li>Enforce safety protocols, 5S practices, standard work, and compliance with operational policies.</li> <li>Support onboarding, cross-training, and upskilling of team members in partnership with Learning & Development.</li> <li>Lead or support root cause analysis (RCA) and corrective action implementation for issues impacting quality, delivery, or safety.</li> </ul> <p><strong>Preferred Skills:</strong></p> <ul> <li>Coaching & performance management</li> <li>Root cause analysis (5 Whys, fishbone, etc.)</li> <li>Conflict resolution & feedback</li> <li>Understanding of Lean, 5S, and visual factory principles</li> <li>Ability to prioritize in a fast-paced production environment</li> </ul> <p>Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.</p><div class="content-conclusion"><p><strong>Why Join IEM</strong></p> <p>At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come b