<h2><span style="color: #000000;"><strong><span style="text-decoration: underline;">Mobile Patient Services Specialist Team Lead </span> </strong></span></h2> <p> </p> <h2><span style="color: #000000;"><strong>Position Summary</strong></span></h2> <p><span style="color: #000000;">The Lead for the Phlebotomy Solutions team will be responsible for assisting with the team's day-to-day operations and ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on supporting daily team management, operational efficiency, and compliance. The Lead will support seamless collaboration between field teams, patients, and operational departments. Lead may be required to cover at their clinics as needed, where they will serve patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures.</span></p> <p><span style="color: #000000;">This position requires strong organizational, leadership, and communication skills and will include up to <strong>50% travel</strong> to support audits, onsite visits, and team training initiatives.</span></p> <h2><span style="color: #000000;"><strong>Primary Responsibilities</strong></span></h2> <p> </p> <p><span style="color: #000000;"><strong>Quality Assurance & Audit Support</strong></span></p> <p> </p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Assist with the coordination and execution of audits as indicated</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs; specifically, but not limited to, the MPX platform. </span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement.</span></li> </ul> <p> </p> <p><span style="color: #000000;"><strong>Operational Oversight</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Provide daily support to the Phlebotomy Solutions team.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Supervise, mentor, and develop a team of phlebotomists across designated<br>Locations. Handle recruitment, onboarding, and training of new in-office phlebotomists.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Ensure all team members maintain compliance with specimen handling protocols and EMR documentation..</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Proactively mitigate issues that could impact operational performance.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Oversee supply chain needs, including ordering and tracking supplies.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Travel independently across an assigned service area to perform venipunctures at patient locations while verifying identity and requisitions and maintaining specimen integrity.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Contact patients promptly upon order receipt to schedule draws within required timeframes, documenting all attempts and escalating when patients can't be reached.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Arrange support for out-of-radius patients and redirect those who decline a mobile draw to local labs, PSC locations, or their clinic.<br><br></span></li> </ul> <p><span style="color: #000000;"><strong>Cross-Functional Collaboration</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Partner with Field Sales, Clinical Operations, and Compliance to resolve issues and ensure cohesive patient support.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Assist with team meetings to share updates, disseminate best practices, and reinforce Natera’s standards of excellence.</span></li> </ul> <p> </p> <h2><span style="color: #000000;"><strong>Qualifications</strong></span></h2> <ul> <li style="color: #000000 !important;"><span style="color: #000000;"><strong>Education</strong>: High school diploma or GED required. <br></span></li> <li style="color: #000000 !important;"><span style="color: #000000;"><strong>Experience</strong>: A minimum of <strong>5 years of phlebotomy experience is a must. A supervisory</strong> <strong>or team-lead role</strong> within a clinical or laboratory operations setting is strongly preferred.<br></span></li> <li style="color: #000000 !important;"><span style="color: #000000;"><strong>Certifications</strong>: Phlebotomy Certificate required as per state regulations.<br></span></li> </ul> <p> </p> <h2><span style="color: #000000;"><strong>Knowledge, Sk