Process Specialist, Vendor Management (Starlink)

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.</p></div><p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">PROCESS SPECIALIST, VENDOR MANAGEMENT (STARLINK)</span></span></strong></p> <p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world and bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Starlink </span><span data-ccp-parastyle="Normal (Web)">Installer </span><span data-ccp-parastyle="Normal (Web)">team is seeking a </span><span data-ccp-parastyle="Normal (Web)">Vendor Manager </span><span data-ccp-parastyle="Normal (Web)">to own the authorized installer network for their region — building durable partner relationships, holding vendors to performance, and driving the operating cadence that keeps installations on time and customers satisfied.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">This role will include some sourcing and partner onboarding, but the long-term focus is vendor management: developing installer partners, enforcing SLAs, owning quarterly regional budgets, and running a weekly metrics review that includes customer sentiment. The ideal candidate has a strong background working with </span><span data-ccp-parastyle="Normal (Web)">service-providing </span><span data-ccp-parastyle="Normal (Web)">vendors in consumer electronics, telecommunications, or technology, and a track record of building strategic channel partnerships — not just closing </span><span data-ccp-parastyle="Normal (Web)">deals, but</span><span data-ccp-parastyle="Normal (Web)"> staying in the relationship and driving results after the ink is dry.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Success will require systems thinking, commercial judgment, and excellent communication skills. This is a special opportunity to work at the cutting edge of satellite technologies with a world-class team focused on connecting the unconnected.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> </span></span><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">RESPONSIBILITIES:</span></span></strong></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> </span></span><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Own the health of the authorized installer network in your region, acting as the primary relationship owner for strategic installation partners</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience) and drive corrective action when performance slips</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Own the quarterly budget for your region, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Monitor partner service quality and ensure compliance with company standards and customer expectations</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Nor