The Director- Solution Testing, Americas is responsible for leading the testing, validation, and certification of hardware, software, firmware, digital products, and third-party integrations for the North American market. This role serves as the critical link between global product development and North American deployment, ensuring all standard and non-standard solutions are thoroughly tested, verified, and approved prior to release. The Director partners closely with Product Management, Engineering, Sales, and global product teams to establish testing priorities, manage release readiness, drive quality standards, and prevent unvalidated solutions from reaching customers. Additionally, the role oversees testing processes, release communications, solution certification, and the delivery of North American business requirements to global development teams, ensuring product quality, operational excellence, and customer satisfaction. • Define and execute the NAST strategy, roadmap, priorities, and quality standards in alignment with business objectives and global release plans. • Lead and develop the NAST team through workforce planning, performance management, coaching, succession planning, and resource allocation. • Coordinate testing activities, associated costs, and North American release readiness for hardware, software, firmware, digital products, third-party interfaces, fixes, and enhancements. • Partner with Product Management, Sales, Engineering, Service, and global product teams to scope, prioritize, and govern North American solution requests. • Establish and improve testing governance, automation, environments, acceptance criteria, certification standards, documentation, and reporting across all validation types. • Serve as the final North American release authority by assessing quality, compliance, readiness, and risk, and approving, conditionally approving, or withholding release. • Define and report KPIs for test coverage, defect leakage, cycle time, release readiness, corrective actions, and post-release quality; escalate material risks and trends. • Manage budgets, laboratory capacity, vendors, tools, equipment, and assets supporting testing, demonstrations, proofs of concept, events, integrations, and partner or customer laboratories. • Ensure pilot, deployment, and support readiness through release communication, documentation, training, known-issue management, support handoff, rollback planning, and post-release monitoring. • Lead development requests and critical defect escalations with global product teams, establishing ownership and driving timely cross-functional resolution. Education: · Bachelor’s degree in Engineering, Computer Science, Information Systems, Quality Management, Business, or a related field, or an equivalent combination of education and relevant professional experience. Required Experience: · 10+ years of progressive experience in solution testing, quality assurance, systems integration, engineering, or a related technical function. · 5+ years leading technical teams, including people management, coaching, performance management, resource planning, and organizational development. · Demonstrated leadership of testing strategy, release governance, acceptance criteria, certification, quality metrics, and continuous improvement. · Experience managing budgets, vendors, laboratory capacity, tools, equipment, and resources across competing business priorities. · Experience leading global, cross-functional initiatives involving integrated hardware, software, firmware, digital products, third-party interfaces, pilots, and production releases. Preferred Qualifications: · Master’s degree in a related technical, business, or quality discipline. · Relevant certification in quality, testing, project management, Agile, Lean, or Six Sigma. · Experience with test automation, test management, defect tracking, analytics, and continuous integration or delivery practices. · Knowledge of cybersecurity, regulatory, safety, accessibility, audit, and quality standards for integrated solutions. · Experience in retail, financial services, cash automation, payments, self-service, or other customer-facing technology environments. REQUIRED SKILLS AND COMPETENCIES · Strategic leadership and judgment that translate business objectives into priorities, decisions, and measurable outcomes. · People leadership that builds accountability, collaboration, employee development, succession readiness, and high-performing teams. · Decisive risk management, including evaluation of incomplete information, competing priorities, and corrective actions. · Executive communication and interpersonal skills that clearly convey complex technical, operational, and business risks to executive stakeholders and other diverse audiences. · Ability to influence without direct authority, build consensus, negotiate priorities, and establish cross-functional accountability. · Strong planning, organizational, analytical, and problem-solving skills across multiple programs, dependencies, and deadlines. · Continuous-improvement mindset focused on scalable processes, disciplined execution, and measurable quality and efficiency gains. · Attention to detail balanced with strategic perspective and customer and business outcomes. · Integrity, accountability, resilience, and consistent support for company policies and values. Pay Range: $113,295-$141,619, Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Glory is proud to share that our benefit package ranks in the top 25% across the country! Benefits: • 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution • Health insurance – 3 medical plans to choose from. High, Medi