About the Role As a Senior Customer Success Manager (Audit Background) at DataSnipper, you'll own the success of a portfolio of accounts while bringing something extra to the table: first-hand experience in audit. You understand how audit teams operate, what drives their priorities, and how to connect DataSnipper to the workflows that matter most to them. You'll be a trusted partner to your customers, combining your audit expertise with Customer Success best practices to drive adoption, build strong relationships, and deliver measurable value. From onboarding and QBRs to monitoring account health and managing renewals, you'll take ownership of the customer journey and help audit professionals get the most out of DataSnipper. You don't need to have mastered every aspect of Customer Success just yet. Your audit background is your superpower, giving you the credibility and practical understanding to connect with customers in ways that make a real difference. Curious what it's like to transition from Audit to Customer Success? Hear directly from someone who's made the leap! Check out Mandy's story here. About DataSnipper The best commercial opportunities don't come around every day. Selling technology that's transforming an entire industry is one of them. We believe trust is essential to how society works. Every day, we rely on information that's been independently verified, from financial statements to the products we buy, to the sustainability claims companies make. Behind that trust are audit and finance professionals who examine evidence, verify information and hold organizations accountable. At DataSnipper, we build AI solutions that empower those professionals to make those judgements. With Alwin by DataSnipper, our new agentic platform, AI agents now take on end-to-end audit and finance procedures, while every conclusion stays traceable to its source. That frees professionals to focus on the judgment and expertise that make their work so important. We're trusted by Fortune 500 companies, government agencies and all Big Four audit firms. Today, more than 600,000 professionals across 3,000+ organizations in 175 countries rely on our platform, and in 2025 alone DataSnipper delivered more than $1.4 billion in productivity savings to its customers. Backed by a $100 million Series B led by Index Ventures, at a $1 billion valuation, we've built a strong foundation for what's next. And as proud members of 1% for the Planet, we care about how we grow, not just how fast. For our commercial teams, this is where things get exciting. Alwin has just launched, demand is growing, and we're expanding into new markets and segments. With a product customers already rely on, there's a huge opportunity to make your mark. If you're commercially driven, ambitious, and excited to build something bigger, this is you chance to help shape the future of audit and finance and accelerate your own career along the way. What You Will Do • Act as a Credible Audit Advisor: Serve as a trusted partner to Audit Managers, Senior Auditors, and engagement team leads. You are someone who understands customer workflows, their quality standards, and their firm's operating model. Translate DataSnipper's capabilities into language and use cases that resonate with audit professionals directly. • Drive Adoption Aligned to Audit Workflows: Run onboarding and training sessions that are grounded in how audit teams actually work - mapping DataSnipper features to real engagement tasks, sample testing approaches, and evidence management requirements. • Manage Account Health with Audit Context: Use product data, stakeholder signals, and your understanding of audit operating rhythms to monitor portfolio health. Recognize when signals carry firm-wide implications such as low adoption and respond or escalate with the right context. • Build Audit-Grounded Success Plans: Create success plans that connect DataSnipper capabilities to audit-specific outcomes: engagement efficiency, sample coverage, review cycle speed, and quality compliance. Align milestones to audit calendar realities and firm methodology, not just generic product adoption targets. • Communicate ROI in Audit Terms: Articulate the business impact DataSnipper delivers using metrics and framing that carry weight with audit professionals - time saved per engagement, risk reduction, quality improvement. Run QBRs and stakeholder conversations with the credibility of someone who has worked in the field. • Support Expansion Using Domain Knowledge: Identify expansion signals within your portfolio and use your understanding of firm structure such as service lines, team hierarchies, engagement types to surface credible growth opportunities. Support Sales in building ROI cases that resonate with audit leadership. • Collaborate Cross-Functionally with Audit Insight: Share audit workflow intelligence with Product, Sales, and Solutions Engineering. Surface patterns that require audit expertise to interpret - methodology gaps, adoption friction specific to audit processes, feedback that non-audit CSMs are less positioned to identify. • Contribute Audit Knowledge to the Team: Help peers understand audit customer context. Act as an accessible internal resource for audit-specific questions to help raise the team's collective ability to serve audit accounts. • Maintain Systems and Portfolio Data: Keep customer data, health signals, and portfolio records accurate and up to date in internal systems. Use this data to make better decisions and support reliable reporting. What You Bring • Audit Domain Credibility: You have worked in or directly alongside audit teams. You understand engagement lifecycles, sample testing, evidence management, team hierarchies, and the quality standards that govern audit work. This is not background knowledge - it is something you apply directly in customer conversations and account planning. • Experience: Ideally you have experience in Customer Success, Account Managemen