<div class="content-intro"><div class="elementToProof"> <p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p> </div></div><div> <div class="elementToProof"> <p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p> </div> </div> <div> <h4><strong>About the Role</strong></h4> </div> <p>The Senior Manager, Renewals and Customer Success is responsible for building, managing and leading a team of Renewals Sales Representatives and/or Associate Managers within a regional business segment by overseeing all activities related to retention of customers on maintenance contracts, upsell opportunities and consistently meeting or exceeding renewal quotas. In addition, this leader serves as a technology-focused sales professional who provides strategic business direction and technical vision across the region, and driving Veeam revenue through expert account planning, resource planning and allocation. The Senior Manager of Renewals Sales provides leadership to the team to encourage professional and personal growth of each team member while delivering positive results for the company. Success in the role requires an organized, team player, with the ability to manage multiple renewals sales campaigns simultaneously with a focus on ensuring that the value of Veeam solutions are understood by customers and partners</p> <h4 id="id-📝JobDescription&JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Do</strong></h4> <ul> <li>Leads a team of Renewals Sales Representatives and/or Associate Managers driving overachievement and goals with coaching, performance management, engagement, and career development</li> <li>Coaches team members to improve their results</li> <li>Nurtures a positive team environment, in alignment with Veeam's Core Values</li> <li>Manages team performance against quotas and sales forecasts, executes operating plans, and ensures sales objectives are met</li> <li>Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas</li> <li>Monitors daily activity of Renewals Sales Representatives, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)</li> <li>Drives metrics regarding performance of renewal rates, prepaid maintenance, and upsell/cross-sell activities</li> <li>Collaborates with field sales employees on territory division of labor and sales execution</li> <li>Grows maintenance revenue through improving renewal practices</li> <li>Proactively monitors pipeline of expiring contracts to forecast renewal closure</li> <li>Handles customer and partner escalations</li> <li>Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements</li> <li>Leads by example and mentors Managers and/or Associate Managers through sharing best practices from personal experience in a management role</li> <li>Building the Sales Team</li> <li>Creating a Culture of Trust</li> <li>Coaching the Sales Team, and/or Associate Managers that report to them</li> <li>Aligning and Executing Sales Strategy</li> <li>Delegation & Empowerment</li> <li>Motivating the Sales Team</li> <li>Guiding the Sales Transformation</li> <li>Building Customer Relationships</li> <li>Creating a Service Reputation</li> <li>Recruitment and selection</li> <li>Managing employee relations and difficult interactions</li> </ul> <h4 id="id-📝JobDescription&JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Bring</strong></h4> <ul> <li>Minimum of 3 years of sales management or supervisory experience preferred</li> <li>Demonstrated experience in building, training, managing, developing, and getting results from an inside sales team</li> <li>Skilled motivator with demonstrated ability to coach and develop sales staff to exceed targeted sales objectives and deliver high quality service to customers</li> <li>Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter</li> <li>Proven track record of driving high volume, transactional sales along with more complex enterprise sales</li> <li>Ability to work well with all levels of people and teams in a matrix-organization structure, incl