<div class="content-intro"><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About Blueprint</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.</span></p> <p><strong><span style="font-size: 18pt; color: rgb(57, 116, 216);">Bring your perspective. Raise the standard. Build what matters.</span></strong></p></div><div> <h2 class="PDq2pG_selectionAnchorContainer" data-section-id="9wx6mo" data-start="574" data-end="589">In This Role</h2> <p data-start="591" data-end="1464">In this role, you will provide high-touch operational support to customers and the sales organization, helping ensure support requests, warranty needs, service tickets, and SMB opportunities are handled efficiently from intake through resolution. You will coordinate across customers, partners, support teams, and internal stakeholders, maintain accurate operational trackers and reporting, monitor open and aging requests, and escalate issues when needed. You will also support SMB opportunity routing, confirm ownership and handoffs, identify trends and process gaps, and help improve workflows that increase response speed, customer satisfaction, and operational efficiency. The role requires strong organization, analytical thinking, clear communication, and consistent follow-through in a fast-paced, cross-functional environment.</p> <h2 data-section-id="r8dte7" data-start="1466" data-end="1485">Responsibilities</h2> <ul data-start="1487" data-end="2891"> <li data-section-id="2kicgb" data-start="1487" data-end="1612">Manage the intake, coordination, documentation, and follow-up of customer support and warranty requests through resolution.</li> <li data-section-id="162exxi" data-start="1613" data-end="1703">Work with support teams to open, route, document, and advance service cases and tickets.</li> <li data-section-id="bl308z" data-start="1704" data-end="1795">Generate accurate service tickets and supporting documentation within required timelines.</li> <li data-section-id="1csdad" data-start="1796" data-end="1889">Monitor open, aging, and escalated cases and proactively follow up to keep requests moving.</li> <li data-section-id="183bott" data-start="1890" data-end="2012">Escalate stalled or high-risk issues with concise summaries outlining the issue, actions taken, and required next steps.</li> <li data-section-id="1122cqb" data-start="2013" data-end="2110">Triage smaller SMB opportunities and route them to the appropriate fulfillment or channel path.</li> <li data-section-id="pei9ko" data-start="2111" data-end="2197">Confirm ownership and acceptance of SMB referrals and track exceptions and outcomes.</li> <li data-section-id="1kb9lpt" data-start="2198" data-end="2313">Maintain operational trackers covering cases, warranty requests, service tickets, escalations, and SMB referrals.</li> <li data-section-id="pq4ipm" data-start="2314" data-end="2407">Develop and maintain reporting on volume, status, aging, resolution, and escalation trends.</li> <li data-section-id="d82y54" data-start="2408" data-end="2522">Interpret operational data to identify risks, recurring issues, process gaps, and opportunities for improvement.</li> <li data-section-id="30zxb2" data-start="2523" data-end="2634">Document repeatable workflows and recommend improvements that reduce delays and manual administrative effort.</li> <li data-section-id="a88ef2" data-start="2635" data-end="2751">Partner effectively with customers, sales teams, support organizations, channel partners, and senior stakeholders.</li> <li data-section-id="1gbhbjk" data-start="2752" data-end="2891">Provide clear and timely business updates and maintain strong visibility into operational activity.</li> </ul> <h2 data-section-id="uhrmd9" data-start="2893" data-end="2916">Basic Qualifications</h2> <ul data-start="2918" data-end="3940"> <li data-section-id="1iootqd" data-start="2918" data-end="3049">2+ years of experience in customer support, sales operations, account coordination, program operations, or equivalent experience.</li> <li data-section-id="19zwe00" data-start="3050" data-end="3162">Experience coordinating across multiple teams and driving customer or operational requests through completion.</li> <li data-section-id="10tuy9a" data-start="3163" data-end="3224">Experience with case management, ticketing, or CRM systems.</li> <li data-section-id="i10ugw" data-start="3225" data-end="3302">Experience maintaining operational trackers, reports, and business updates.</li> <li data-section-id="1hyb820" data-start="3303" data-end="3370">Strong orga