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Manager, Solutions Consulting - Payments

billtrust · United States (Remote) · United States
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<div class="content-intro"><p><strong>Who We Are</strong></p> <p>Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.</p> <p>We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.</p> <p><strong>Our Values</strong></p> <p><strong>Customers</strong></p> <p>We relentlessly increase value for customer and do the right thing for them.</p> <p><strong>Action</strong></p> <p>We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.</p> <p><strong>Team Spirit</strong></p> <p>We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.</p> <p><strong>Innovation</strong></p> <p>We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.</p> <p><strong>Excellence</strong></p> <p>We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.</p></div><p><strong>About the Role</strong></p> <p>The Manager, Solutions Consulting - Payments is a critical role responsible for leading a high-performing team of Payment Sales Executives who drive organic payments revenue growth across the existing Billtrust customer base and support new logo sales efforts alongside the sales team. You will leverage AI tools and co-worker agents to analyze pipeline activity, sharpen coaching, and streamline team operations, focusing your expertise on developing people, shaping go-to-market strategy, and building the cross-functional relationships that move payments deals forward.</p> <p>This role makes payments a center of expertise within the go-to-market organization. You will partner closely with the VP of Solutions Consulting, sales leadership, payment operations, payment strategy, marketing, and payments product to scale payment processing (ACH and Credit Card Merchant Services/Merchant Acquiring), while defining how your team shows up in deal cycles and how AI makes every seller more effective.</p> <p><strong>What You’ll Do</strong></p> <p><strong>Team Leadership & Performance</strong></p> <ul> <li>Lead, coach, and develop a high-performing team of Payment Sales Executives, tailoring development to the demands of the business and each person’s professional goals, and maintain a recruiting pipeline to meet future business demand.</li> <li>Define and manage team metrics and goals, using AI-powered dashboards and co-worker agents to track activity reporting and progress against revenue goals and to surface coaching opportunities.</li> <li>Evaluate team members regularly through direct observation, peer feedback, sales feedback, and performance management, and manage day-to-day activities such as resource scheduling conflicts, expense review and approval, and PTO requests.</li> <li>Other duties as assigned.</li> </ul> <p><strong>Go-to-Market Strategy & Partnership</strong></p> <ul> <li>Partner with sales leadership, payment strategy, marketing, and payments product to define go-to-market strategy for payments revenue growth, using AI tools to inform positioning and prioritization.</li> <li>Serve as the primary liaison between the sales organization and payment strategy, marketing, and payments product, prioritizing and communicating new feature requests and roadmap vision.</li> </ul> <p><strong>Market Expertise & Enablement</strong></p> <ul> <li>Maintain up-to-date market expertise in B2B payments, Interchange, and Card Brands, using AI tools to track market shifts and continuously evolve competitive positioning.</li> <li>Enable Payment Sales Executives to continuously evolve talk tracks and objection handling, using AI to build, test, and refine sales content.</li> <li>Partner with sales enablement and sales leadership on training curriculum for Credit Card and ACH processing as needed.</li> </ul> <p><strong>Process Improvement & Operational Excellence</strong></p> <ul> <li>Identify opportunities for internal process improvement and create change for the Payment Sales Executive team, including AI-enabled workflows for ROI and credit card statement analysis.</li> <li>Ensure proper alignment of resources and effective utilization of skill sets within the assigned region, team, or portfolio, and define the team’s involvement in deal cycles.</li> </ul> <p&

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