<div class="content-intro"><p><strong>Be part of the team that defends the networks the world depends on</strong></p> <p>Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.</p> <p>By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role</strong></span></h3> <p><span style="font-size: 12pt;">At Corelight, Customer Success is a strategic driver of customer value, retention, and growth. We're looking for a Federal Customer Success Manager who understands the unique needs of government customers and can connect our cybersecurity solutions to measurable security and mission outcomes. </span><span style="font-size: 12pt;">As a Customer Success Manager, you'll serve as the primary post-sales relationship owner for a portfolio of U.S. Federal customers. You'll build trusted relationships with agency leadership, cybersecurity teams, and mission stakeholders to ensure customers realize measurable value from their investment in Corelight.</span></p> <p><span style="font-size: 12pt;">This is an individual contributor role for someone who combines federal market expertise, commercial acumen, and cybersecurity knowledge. You'll help government customers achieve their security objectives while proactively managing risk, driving renewals, and identifying opportunities for growth.</span></p> <h3><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Own customer success and retention.</strong> Serve as the primary post-sales account owner for federal customers, developing and executing success strategies that drive measurable mission outcomes, long-term retention, and account growth.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Build strategic government relationships.</strong> Establish trusted relationships with agency leadership, executive sponsors, security operations teams, and mission stakeholders, aligning Corelight's solutions with their cybersecurity priorities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Demonstrate and validate customer value.</strong> Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized value through Executive Business Reviews (EBRs) and ongoing engagement with government stakeholders.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Drive renewals and identify growth opportunities.</strong> Proactively manage renewal readiness, navigate federal procurement and funding considerations, and partner with Federal Sales and channel partners to identify expansion opportunities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Anticipate and mitigate customer risk.</strong> Use customer health metrics, adoption signals, stakeholder engagement, and contract timelines to identify risks early and execute plans that protect customer relationships and revenue.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Lead cross-functional account strategy.</strong> Partner with Technical Account Managers, Professional Services, Support, Federal Sales, and Product to deliver a coordinated customer experience with clear ownership throughout the customer lifecycle.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Turn customer insights into action.</strong> Represent the voice of federal customers internally, translating mission requirements, security priorities, and emerging needs into actionable recommendations that improve customer outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Drive operational excellence.</strong> Maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while using customer success platforms, data, and AI-enabled tools to improve efficiency and effectiveness.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>What You'll Bring</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience supporting U.S. Federal customers, including civilian agencies, Department of Defense (DoD), or Intelligence Community organizations, with an understanding of government customer environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated success managing complex customer relationships, driving retention, and identifying opportunities for account growth