<div class="content-intro"><h2 data-pm-slice="1 1 []">About Crunchyroll</h2> <p>Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.</p> <p>Join our team, and help us shape the future of anime!</p></div><h2><strong>Role Overview</strong></h2> <p>The Director, Regional Operations will lead the operational execution required to make Crunchyroll’s content, marketing, and partner initiatives locally relevant, accessible, launch-ready, and consistently delivered across the region.</p> <p>This role will oversee content localisation and operational readiness across local-language dubbing, regional à la carte channel operations, marketing localization, communications, and partner assets. The Director will establish market-specific standards, coordinate execution from planning and production through launch and continuous improvement, and ensure that regional teams and partners can deliver high-quality experiences reliably and at scale.</p> <p>The ideal candidate combines strong operational leadership with cultural fluency, cross-functional influence, structured problem-solving, and a deep commitment to the regional fan experience.</p> <h2><strong>Key Responsibilities</strong></h2> <h3><strong>Regional Localization, Content and Marketing operations</strong></h3> <ul> <li>Lead the execution of regional localization requirements across content, product, marketing, communications, customer experience, and partner assets.</li> <li>Establish and maintain market-specific language, cultural, editorial, accessibility, quality, and operational standards.</li> <li>Ensure localized experiences are accurate, culturally appropriate, accessible, timely, and consistent with Crunchyroll’s global brand.</li> <li>Incorporate regional fan insights, language trends, cultural context, and market feedback into localization and operational improvements.</li> <li>Coordinate regional execution for launches, campaigns, partner activations, service changes, and other business-critical initiatives.</li> </ul> <h3><strong>Dubbing and Content Operations</strong></h3> <ul> <li>Oversee the planning, production, delivery, and quality control of local-language dubbing and related localization workflows.</li> <li>Coordinate localization activities from production and quality assurance through launch and ongoing improvement.</li> <li>Manage localization capacity, production schedules, workflows, quality controls, and performance metrics.</li> <li>Partner with relevant content, product, marketing, and business teams to ensure regional requirements are understood and incorporated into planning.</li> <li>Maintain visibility into localization coverage, delivery timelines, quality issues, and operational constraints.</li> </ul> <h3><strong>Regional Channel and Partner Operations</strong></h3> <ul> <li>Oversee regional à la carte channel operations and support consistent day-to-day execution across applicable markets.</li> <li>Coordinate operational readiness for partner launches, activations, channel changes, and market-specific initiatives.</li> <li>Ensure regional teams and partners are prepared for service changes, operational dependencies, regulatory requirements, incidents, and business continuity needs.</li> <li>Establish clear operating rhythms, escalation paths, and accountability mechanisms for regional partners and internal stakeholders.</li> <li>Monitor partner execution, identify readiness gaps, and drive timely resolution of issues affecting the fan or partner experience.</li> </ul> <h3><strong>Vendor, Capacity, and Performance Management</strong></h3> <ul> <li>Manage localization vendors and operational partners, including performance, capacity, quality, cost, and delivery expectations.</li> <li>Establish appropriate workflows, service standards, quality controls, and reporting mechanisms.</li> <li>Forecast operational demand and coordinate capacity planning to support regional launches and ongoing business needs.</li> <li>Use performance data and operational insights to identify risks, improve resource allocation, and strengthen execution reliability.</li> <li>Maintain clear visibility into dependencies, constraints, incidents, and corrective actions.</li> </ul> <h3><strong>Operational Excellence and Resilience</strong></h3> <ul> <li>Identify opportunities to simplify workflows, reduce operational friction, improve quality, and increase execution reliability.</li> <li>Establish repeatable processes and standards that support scalable regional operations.</li> <li>Coordinate the resolution of operational issues, incidents, and cross-functional dependencies within agreed timelines.</li> <li>Support regional preparedness for regulatory requirements, incidents, service changes, and business continuity needs.</li> <li>Drive post-launch reviews, root-cause analysis, and continuous improvement across regional workflows.</li> <li>Promote a culture of accountability, proactive risk management, and high-quality execution.</li> </ul> <h2><strong>Qualificati