<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>About Harbinger</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.</span></p></div><div class="_3iDTPbvLZJ renderer-heading-wrapper" data-testid="renderer-heading-wrapper" data-level="2"> <h3 id="Role-Summary" data-local-id="e4ed2d974fe4" data-renderer-start-pos="326">Role Summary</h3> </div> <p data-renderer-start-pos="340" data-local-id="80fafa79b3b1">Harbinger is hiring an IT Operations Manager to lead the team that keeps our people, offices, and factory running. This person will be responsible for end-user support, on-call coverage, and service levels, and will grow the IT operations team as the company scales.</p> <div class="_3iDTPbvLZJ renderer-heading-wrapper" data-testid="renderer-heading-wrapper" data-level="2"> <h3 id="Key-Responsibilities" data-local-id="ff2ae4a4e46a" data-renderer-start-pos="608">Key Responsibilities</h3> </div> <ul class="ak-ul" data-local-id="09ce525a84d1" data-indent-level="1"> <li> <p data-renderer-start-pos="632" data-local-id="b9745b5a1562">Hire, onboard, and develop IT Specialists and Administrators, including 1-on-1s, goal setting, and performance reviews</p> </li> <li> <p data-renderer-start-pos="754" data-local-id="6bfa94c20002">Run day-to-day IT support across office, engineering, and manufacturing environments, with schedules and coverage for every site and shift</p> </li> <li> <p data-renderer-start-pos="896" data-local-id="a0b092ff87e8">Define and report on SLAs for response and resolution, with faster targets for issues that stop production</p> </li> <li> <p data-renderer-start-pos="1006" data-local-id="53fdd63fb6ec">Lead IT on-call, including rotation, escalation paths, runbooks, and after-hours coverage for production shifts</p> </li> <li> <p data-renderer-start-pos="1121" data-local-id="5a52d48eb3ce">Administer the core collaboration systems employees use every day, such as Google Workspace, Slack, Zoom, Jira, and Confluence, including licensing, settings, and user support</p> </li> <li> <p data-renderer-start-pos="1300" data-local-id="c07397f96021">Keep conference rooms and <span data-highlighted="true" data-vc="highlighted-text"><span class="_1mT5xdRAKS"><span class="_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH" data-testid="definition-highlighter">AV</span></span></span> running, including Zoom Rooms on Logitech and Neat systems, displays, room scheduling panels, and all-hands and event spaces</p> </li> <li> <p data-renderer-start-pos="1457" data-local-id="813454a5fa73">Build out and maintain Serval, our AI-powered service desk, including the service catalog, workflows, automations, and knowledge base</p> </li> <li> <p data-renderer-start-pos="1594" data-local-id="1aec05115c45">Handle the IT side of onboarding and offboarding, plus the full device and asset lifecycle</p> </li> <li> <p data-renderer-start-pos="1688" data-local-id="6df5bc8a9a78">Manage the IT operations budget and support vendors, and partner with Cybersecurity on access reviews, phishing response, and audit evidence</p> </li> </ul> <ul> <li>Report SLA performance, on-call activity, and operational trends to IT leadership</li> </ul> <div class="_3iDTPbvLZJ renderer-heading-wrapper" data-testid="renderer-heading-wrapper" data-level="2"> <h3 id="Qualifications" data-local-id="f723c3440fa0" data-renderer-start-pos="1917">Qualifications</h3> </div> <p data-renderer-start-pos="1933" data-local-id="fcfd2441fb55"><strong data-renderer-mark="true">Experience</strong></p> <ul class="ak-ul" data-local-id="4ec676e7c911" data-indent-level="1"> <li> <p data-renderer-start-pos="1947" data-local-id="38283595c719">7+ years in IT operations or support, including 3+ years managing a team with direct reports, on-call rotations, and performance reviews</p> </li> <li> <p data-renderer-start-pos="2087" data-local-id="6446fffcbd12">Experience supporting a manufacturing, production, or other 24/7 environment strongly preferred</p> </li> </ul> <p data-renderer-start-pos="2186" data-local-id="5bf56ac87cbb"><strong data-renderer-mark="true">Technical Competencies</strong></p> <ul class="ak-ul" data-local-id="cf5eb4d2efc5" data-indent-level="1"> <li> <p data-renderer-start-pos="2212" data-local-id="1fc7f09fd247">Hands-on administration of a service desk platform such as Serval, Jira Service Management, or ServiceNow, plus on-call tools such as PagerDuty</p> </li> <li>Deep knowledge of Endpoint device management on macOS, Windows, mobile, and Linux using tools like Intune, Jamf, and JumpCloud</li> <li> <p data-renderer-start-pos="2490" data-local-id="1ce1ce050fff">Admin level knowledge of Identity and Access Management tools. Such as Okta, Jumpcloud, and Entra ID</p> </li> <li> <p data-renderer-start-pos="2594" data-local-id="39e5ce59788c">Experience supporting conference room <span data-highlighted="true" data-vc="highlighted-te