Account Director (Healthcare Communications)

<div class="content-intro"><p>At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.</p> <p>Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.</p> <p>Discover your purpose. Embrace innovation. Experience #LifeatRealChem.</p></div><p><strong>Job Summary:</strong></p> <p>Real Chemistry is looking for an Account Director to join our growing team!</p> <p>The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction.</p> <p>This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.</p> <p><strong>What you’ll do:</strong></p> <ul> <li>Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations.</li> <li>Initiate ongoing communication with clients to manage expectations; ensure staffing resources and performance expectations are met; provide strategic counsel.</li> <li>Contribute to overall client financial management; establish and meet internal client revenue targets.</li> <li>Provide proactive counsel on research findings, the external marketplace, competitive pressures and brand influences to sell agency expertise, gain consensus on creative ideas, and develop central initiatives.</li> <li>Lead multiple client engagements of varying sizes in a fast-paced environment.</li> <li>Collaborate to drive strategic solutions that respond to business and communications challenges.</li> <li>Identify new opportunities to help Real Chemistry’s business and brand.</li> <li>Build thoughtful, clear, concise decks that outline business objectives.</li> <li>Thoroughly understand our capabilities and demonstrate a passion for healthcare, digital, and communications to help spot opportunities for the client to achieve greater success, reach a broader audience, and use all the tools at their disposal.</li> <li>Encourage and lead internal teams to ensure technical and operational excellence in all executions.</li> <li>Manage execution and project challenges, utilizing technical and influence skills to problem solve and keep projects timely and on-budget</li> <li>Partner throughout the business to streamline, elevate, and innovate our tactical processes.</li> <li>Partner with shared service leads to identify, develop and grow integrated business (social media/digital, content) through trend-spotting, strategic recommendations, and introducing clients to the full scope of Real Chemistry’s capabilities.</li> <li>Develop understanding of the pitch process.</li> <li>Lead account and cross-functional teams to encourage excellence and integrity in all matters.</li> <li>Operate as a talent ambassador for Real Chemistry by participating in recruiting events.</li> <li>Empower teams through engaging and active management and career development practices.</li> <li>Set clear performance objectives and utilize all management tools to communicate alignment and performance measures.</li> </ul> <p><strong>This position is a perfect fit for you if:</strong></p> <ul> <li>​Our Company values – <em>Best Together, Impact-Obsessed, Excellence Expected, Evolve Always</em>and <em>Accountability with an “I”</em> – really speak to you.</li> <li>You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.</li> <li>You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.</li> <li>You are highly organized self-starter, able to work independently and under tight deadlines.</li> </ul> <p><strong>What you should have: </strong></p> <ul> <li>Bachelor’s degree in communications, marketing or a related field or equivalent experience is required.</li> <li>8+ years in a professional environment within the public relations, communications, and / or advertising industries.</li> <li>Proficiency in the constantly evolving digital landscape and the impact to clients’ business.</li> <li>Exceptional project management skills; demonstrated ability to meet timelines, prioritize, and manage detailed budgets.</li> <li>Outstanding business & data communication skills. Can explain complex technical terms, clinical trials, and studie