Associate Account Director (Healthcare Communications)

<div class="content-intro"><p>At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.</p> <p>Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.</p> <p>Discover your purpose. Embrace innovation. Experience #LifeatRealChem.</p></div><p><strong>Job Summary:</strong></p> <p>Real Chemistry is looking for an Associate Account Director to join our growing team!</p> <p>The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction.</p> <p>This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.</p> <p><strong>What you’ll do:</strong></p> <ul> <li>Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations.</li> <li>Manage internal teams to ensure technical and operational excellence in all executions</li> <li>Act as a gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk</li> <li>Escalate problems and risks appropriately using sound judgement and technical knowledge</li> <li>Collaborate with colleagues and peers throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes</li> <li>Train junior staff on Real Chemistry processes, account management responsibilities and the healthcare / digital landscape</li> <li>Understand cross-functional capabilities and motivates cross-functional teamwork</li> <li>Motivate teams through engaging and active management and career development practices</li> <li>Set clear performance objectives and utilizes all management tools to communicate alignment and performance measures</li> <li>Through your stewardship of client budgets and internal resources you have become a trusted partner for your client, ensuring all campaigns are perfectly executed</li> <li>Thoroughly understands and communicates clients’ expectations internally to ensure staffing resources and performance expectations are met</li> <li>Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry’s work is meeting all expectations</li> <li>Contribute to overall client financial management and establishes and meets internal client and project revenue targets</li> <li>Participate in quarterly and annual strategic communications planning and business analysis</li> <li>Manage multiple client projects of varying sizes in a fast-paced environment</li> <li>Collaborate with client peers to drive solutions that respond to business and communications challenges</li> <li>Develop a thorough understanding of Real Chemistry’s capabilities and demonstrates a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success</li> <li>Work closely with the client and internal teams to identify organic growth opportunities</li> <li>Successfully create drafts of decks for programs, media strategies, POVs, etc. for review and input from senior team members</li> </ul> <ul> <li>Look for ways to identify, develop and grow integrated business (social media/digital, content)</li> </ul> <p><strong>This position is a perfect fit for you if:</strong></p> <ul> <li>​Our Company values – <em>Best Together, Impact-Obsessed, Excellence Expected, Evolve Always</em>and <em>Accountability with an “I”</em> – really speak to you.</li> <li>You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.</li> <li>You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.</li> <li>You are highly organized self-starter, able to work independently and under tight deadlines.</li> </ul> <p><strong>What you should have: </strong></p> <ul> <li>The position may require some domestic travel for client meetings and conferences (10 percent). Bachelor’s degree in communications, marketing or a related field or equivalent experience is required (6-8+ years)</li> <li>Must have healthcare PR experience; integrated experience preferred</li> <li>Thorough understanding of the ever-changing digital landscape</li> <li>Exceptional p