<p>With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. </p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p> <h1><strong>About the Job</strong></h1> <p>As the Onboarding Manager, you will lead a high-performing team responsible for seamlessly transitioning new restaurant partners from post-sale preparation to full software implementation and activation. In this strategic leadership role, you will drive operational excellence and scale the onboarding function by evaluating workflows, leveraging data-driven insights, and integrating modern automation and AI tools. You will directly foster a culture of continuous development, accountability, and high performance across the team while collaborating cross-functionally to support broader business goals. By accelerating time-to-activation and ensuring exceptional partner satisfaction, you will play a critical role in expanding partner success across the ecosystem.</p> <h1><strong>Responsibilities</strong></h1> <ul> <li>Lead, coach, and develop a team of Onboarding Specialists and Associate Specialists to achieve high performance, clear career progression, and consistent delivery against team targets.</li> <li>Drive operational velocity and efficiency by evaluating customer intake-to-onboarding workflows and integrating AI-driven automation into daily administrative and implementation processes.</li> <li>Establish, monitor, and optimize key performance metrics to reduce time-to-activation for new partners while maintaining high implementation quality and satisfaction scores.</li> <li>Serve as a strategic liaison across cross-functional departments—including Sales, Product, and Intake—to align pipeline health, customer insights, and implementation updates with leadership priorities.</li> <li>Lead organizational change and capacity management initiatives, using data-backed trends to guide the team through process shifts and evolving business needs.</li> <li>Foster a transparent, collaborative, and inclusive environment that promotes high accountability, continuous learning, and continuous process improvement.</li> </ul> <h1><strong>Minimum Qualifications</strong></h1> <ul> <li>5–6 years of experience in a people leadership role, managing customer-facing, implementation, or operations teams.</li> <li>Proven track record of managing performance metrics, tracking team targets, and delivering business results within a SaaS environment.</li> <li>Demonstrated experience initiating and executing project management initiatives from conception through completion.</li> <li>Practical experience in team development, performance coaching, and cross-functional stakeholder management.</li> <li>Bachelor's degree or equivalent practical experience.</li> </ul> <h1><strong>Preferred Qualifications</strong></h1> <ul> <li>Direct background in restaurant operations or hospitality management software environments.</li> <li>Familiarity with restaurant management product suites and software architecture.</li> <li>Experience leading remote or distributed teams across multiple geographic locations and time zones.</li> <li>Proven success scaling customer onboarding or technical implementation functions during periods of rapid growth.</li> <li>Demonstrated ability to adopt, implement, and train teams on AI productivity tools and modern workflow automation.</li> </ul> <p> </p> <h2><strong>What You’ll Get at</strong><a href="https://www.opentable.com?utm_source=chatgpt.com"><strong> </strong><strong>OpenTable</strong></a></h2> <p>We believe great work happens when people feel trusted, supported & excited about what they do — so we offer benefits designed to support your life, wellbeing & growth.</p> <h3><strong>🌍 Flexibility that actually feels flexible</strong></h3> <ul> <li>Work from (almost) anywhere for up to <strong>20 days per year</strong></li> <li><strong>Generous annual leave</strong>, plus <strong>your birthday off</strong></li> <li>An annual <strong>company-wide recharge week</strong> where the whole business fully switches off</li> </ul> <h3><strong>🧠 Support for your wellbeing</strong></h3> <ul> <li><strong>Private health & dental insurance</strong></li> <li><strong>Company-paid therapy</strong> through Spring Health</li> <li>A <strong>Headspace subscription</strong></li> <li>An <strong>Employee Assistance Programme</strong> with <strong>24/7 GP access</strong>, legal support & more</li> <li><strong>Income protection & life assurance</strong></li> <li><strong>Discounted gym membership</strong></li> </ul> <h3><strong>🚀 Investment in your growth</strong></h3> <ul> <li><strong>Development Dollars&l