<p><strong>Who we are:</strong></p> <p>At OpenUp, our mission is to make mental well-being accessible to everyone. Following a ‘high tech & high touch’ approach, we support companies, their employees, and their families with proactive and practical mental health services.</p> <p>Through our digital platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed mental well-being experts. As we believe that mental and physical well-being are deeply connected, we have also added Lifestyle Experts to our offering, focusing on nutrition, exercise, and sleep. We offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care.</p> <p>OpenUp was ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025 and is continuously growing. We are expanding our international teams and we are searching for like-minded talent. We are already serving 2000+ companies (e.g. Rabobank, Deloitte, Decathlon, KPMG, and BAM), through which 600K+ employees have access to our product.</p> <p><strong>About you:</strong></p> <p>You're a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships.</p> <p>Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services. With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction.</p> <p><strong>The role:</strong></p> <ul> <li>Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion</li> <li>Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts</li> <li>Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations</li> <li>Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth</li> <li>Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey</li> <li>Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services</li> </ul> <p><strong>What you'll bring to the team:</strong></p> <ul> <li>3+ years' experience in either HR, Sales, Customer Service/Success or related role</li> <li>Skilled in engaging with and influencing stakeholders at various levels</li> <li>Ability to understand and leveraging customer success metrics and engagement indicators</li> <li>Ability to handle multiple projects and priorities in a dynamic environment</li> <li>Strong project management and organizational skills</li> <li>High positive energy with exceptional communication and interpersonal skills</li> <li>Interest - and experience - in leveraging AI to be effective and efficient in your work</li> <li>Background in mental health advocacy or related fields is an ideal</li> <li>Prior experience in a fast-paced, growth-oriented company is a plus</li> <li>Fluent English and Dutch language skills are a must-have</li> </ul> <p><strong>What we'll offer you in return:</strong></p> <p>Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament!</p> <ul> <li>27.5 vacation days per year</li> <li>€1500 annual personal development budget</li> <li>ClassPass: we contribute towards your membership</li> <li>Monthly home internet/phone contribution (50EUR)</li> <li>Daily healthy and vegetarian lunch at our office</li> <li>Regular office yoga, meditation classes or breathing exercises</li> <li>Flexible work model (hybrid and options for remote work)</li> <li>Monthly drinks and company wide summer fest and other fun activities</li> <li>Free and unlimited access for you and your family to all our products, including our psychologists</li> </ul> <p><strong>Other things to note:</strong></p> <p>Ideally we're looking for someone to start as soon as 1st September, so we're hoping to move through our process pretty quickly!</p> <p><strong>Next steps:</strong></p> <p>Inspired to be part of OpenUp? We’d love to hear your story. Apply via our website and we’ll get in touch soon.</p> <p>If you have questions, please visit our <a href="https://openup.com/nl/veelgestelde-vragen/">FAQ page</a> or reach out directly.</p><div class="content-conclusion"><p>At OpenUp, everyone is welcome to apply regardless of age, gender, background, nationality, or any other characteristic. What matters to us is high performance, a real drive to make an impact and the ambition to become the European market leader. If you're ready to OpenUp, join us!</p> <p>&n