<div class="content-intro"><p><strong>Who is Tenable?</strong></p> <p>Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!</p> <p><strong>What makes Tenable such a great place to work?</strong></p> <p>Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!</p></div><p><span style="color:#000000"><b>Your Role:</b></span></p><p><span style="color:#000000">The Customer Success Manager (CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role uses advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with the right Tenable solutions. The CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities. </span></p><p><span style="color:#000000">While this is a remote role, the successful candidate must be based in the Greater Brisbane Area, Queensland, Australia, as the role is focused on local customers and involves regular on-site visits.</span></p><p><span style="color:#000000"><b>Your Opportunity:</b></span></p><ul><li><span style="color:#000000">Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success.</span></li><li><span style="color:#000000">Build and maintain strategic relationships with senior stakeholders through regular on-site meetings, acting as a trusted advisor to align customer goals with Tenable solutions.</span></li><li><span style="color:#000000">Own and deliver renewal and expansion strategies using a structured sales approach, and use metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches.</span></li><li><span style="color:#000000">Proactively monitor customer health metrics to identify risks, mitigate challenges, and implement advanced adoption strategies aligned with customer goals.</span></li><li><span style="color:#000000">Use advanced technical knowledge of Tenable’s product suite to design and implement tailored adoption strategies, ensuring alignment with the objectives of high-value or complex accounts.</span></li><li><span style="color:#000000">Advocate for customers internally by capturing and communicating feedback to influence product roadmaps, service enhancements, and business priorities.</span></li><li><span style="color:#000000">Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes.</span></li><li><span style="color:#000000">Mentor Associate and Customer Success Managers, providing guidance on best practices, professional growth, and adoption strategies.</span></li><li><span style="color:#000000">Contribute to refining customer success frameworks, tools, and processes by providing feedback and actionable insights from the field.</span></li></ul><p><span style="color:#000000"><b>What You'll Need:</b></span></p><ul><li><span style="color:#000000">Based in the Greater Brisbane Area, Queensland, Australia, and able to visit customer sites regularly.</span></li><li><span style="color:#000000">Bachelor’s degree or equivalent work experience, with 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.</span></li><li><span style="color:#000000">Proven expertise in managing high-value SaaS or subscription-based accounts, driving adoption and delivering measurable outcomes.</span></li><li><span style="color:#000000">Strong relationship management skills, with the ability to engage senior stakeholders and align solutions to business objectives.</span></li><li><span style="color:#000000">Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.</span></li><li><span style="color:#000000">Deep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption.</span></li><li><span style="color:#000000">Exceptional communication (written and verbal), problem-solving, and time-management skills.</span></li><li><span style="color:#000000">Proficiency in tools such as Salesforce.com and Google Workspace, with the ability to learn new technologies qui