<p><span style="font-size: 12pt;"><strong>WHO WE ARE </strong></span></p> <p><span style="font-size: 12pt;"><span data-contrast="none">Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to </span><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.zetaglobal.com&esheet=54156035&newsitemid=20241120710510&lan=en-US&anchor=www.zetaglobal.com&index=5&md5=09d6c3ed87f3aa28979e1188d5e5b185"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">www.zetaglobal.com</span></span></a><span data-contrast="none">. </span><span data-ccp-props="{"134245417":false,"335559739":240}"> </span></span></p> <p><span style="font-size: 12pt;"><strong><span data-contrast="none">THE ROLE</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134245417":false,"335559739":240}"> </span></span></p> <p><span style="font-size: 12pt;">As a CSM, you will serve as a strategic advisor and primary point of contact for a portfolio of clients. You will partner with marketing teams to develop effective customer engagement strategies, drive adoption of our platform, and ensure clients achieve measurable business outcomes. You will work with sophisticated marketing teams using data driven segmentation, lifecycle programs, and omnichannel engagement strategies to drive measurable customer growth.</span></p> <p><span style="font-size: 12pt;">This role owns retention and revenue growth within an assigned book of business, identifying opportunities to expand platform usage and helping clients unlock new value from our solutions.</span></p> <p><span style="font-size: 12pt;">The ideal candidate combines strong client relationship skills with hands on experience in digital marketing, lifecycle marketing, or marketing automation platforms.</span></p> <p><span style="font-size: 12pt;" data-ccp-props="{"134245417":false,"335559739":240}"><strong>RESPONSIBILITIES</strong></span></p> <h3><span style="font-size: 12pt;"><strong>Own client success and growth</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage a portfolio of client relationships and act as their trusted strategic advisor.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own retention, renewals, and expansion opportunities within your book of business.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Lead strategic client engagement</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with clients to develop and execute data driven marketing strategies across email, SMS, and other addressable channels.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Guide clients in building customer journeys, lifecycle marketing programs, and campaign strategies.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead regular client meetings including Quarterly Business Reviews (QBRs) focused on performance, growth opportunities, and marketing strategy.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Drive cross-functional execution</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead collaboration across Solutions Consulting, Product, Operations, and Support to ensure successful delivery of client initiatives.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Coordinate internal teams to deliver scoped services with a focus on quality, efficiency, and outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Translate client goals into clear requirements and actionable plans for internal teams.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Champion the platform</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive adoption of new features and capabilities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Educate clients on platform best practices and emerging marketing trends.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide feedback to Product and internal teams based on client insights.</span></li> </ul> <h3&g