Job Description: Deskside Engineer, New York City - Midtown Roles and Responsibilities • Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users. • Provide exceptional VIP support with efficiency and professionalism • Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed. • Resolve complex issues and collaborate with other teams to identify root causes and solutions. • Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance. • Have equally strong skills and experience with both Windows and Macs • Document incidents, problems, requests, and tasks in DDN’s ITSM system. • Escalate critical incidents to management as necessary. • Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware. • Work independently while being a collaborative team member committed to team success. • Follow standard operating procedures for processes and documentation. • Availability to work after hours or on weekends as required. Required Qualifications • Associate degree (or equivalent proven industry experience). • 3–4 years of experience in deskside support with a focus on end-user services. • Strong problem-solving, analytical and customer service skills. • Experience troubleshooting and installing laptops, printers, and mobile devices. • Proficiency with Windows and Macs • Knowledge of Google Workspace – Gmail, Drive, and all related productivity apps • Proficiency with Slack • Experience with ticketing and incident management platforms, for managing user requests and escalations • Knowledge of networking fundamentals and remote support tools. Preferred Qualifications • A+ Certification (Highly Preferred). • Bachelor’s degree. • Experience with Active Directory administration • Experience with Google Workspace • Experience with cloud printing solutions such as Printix or Papercut. • Experience with Video Conference and Collaboration technologies. • Experience working with Active Directory. • Microsoft MCP Certifications.