Senior SaaS Operations Engineer

<div class="content-intro"><p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.</p> <p>We're building a more trustworthy Internet. Come join us.</p></div><p><span style="color: #000000;"><strong>Posting Open Date: </strong>10/15/2026</span></p> <p><span style="color: #000000;"><strong>Anticipated Posting Close Date*: </strong>11/15/2026</span></p> <p><span style="color: #000000;"><strong>Senior SaaS Operations Engineer</strong></span></p> <p><span style="color: #000000;">Fastly is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices.</span></p> <p><span style="color: #000000;">You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large SaaS environment and can scale along with the company. You're also curious about how AI is changing IT operations and want to help bring tools like Claude, ChatGPT, and Gemini to our employees safely and effectively. On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.</span></p> <p><span style="color: #000000;">If you enjoy problem-solving and a strong sense of ownership, this position may be for you!</span></p> <p><span style="color: #000000;">or you!</span></p> <p><span style="color: #000000;"><strong>What You'll Do: </strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Proactively identify and mitigate system vulnerabilities and performance bottlenecks</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Lead and mentor a team of engineers, providing technical guidance and support</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Build AI-assisted automations that reduce manual IT work and improve the employee experience</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Research and recommend new technologies, including emerging AI tools</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Maintain documentation for systems and processes, including AI usage guidelines</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Provide expert-level troubleshooting for critical system issues and help shape engineering best practices</span></li> </ul> <p><span style="color: #000000;"><strong>What We're Looking For: </strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">10+ years in IT support roles, including 5+ years in a senior or lead engineering position</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Deep understanding of system architecture, design patterns, and best practices</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Proven ability to lead and mentor engineering teams</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls</span></li> <li style="color: #000000 !important;"><span styl