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FC Team Lead

mejuri · Toronto · North York, Ontario, Canada
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<div class="content-intro"><p>Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.</p> <p>Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.</p> <p>Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.</p> <p></p></div><p><strong><span style="text-decoration: underline;">The Role:</span></strong></p> <table> <tbody> <tr> <td>FC Operations Team Lead will be responsible for managing and optimizing the FC operations This role involves providing support to a team of FC associates, ensuring the efficient and accurate handling of inventory, and maintaining high standards of operational excellence. Operations Team Leads should have leadership skills, attention to detail, and a passion for delivering exceptional customer service</td> </tr> </tbody> </table> <p><strong><span style="text-decoration: underline;">What You'll Do:</span></strong></p> <table> <tbody> <tr> <td> <ul> <li>Train temporary associates on their role, processes and expectations.</li> <li>Oversee your home department team in the planning of daily tasks, distributing work evenly to each member and participate in daily reporting meetings</li> <li>Provide coaching and feedback on performance, productivity and behaviour - Giving Feedback: Specific, timely, in the moment. Reports any concerns to supervisors Receiving Feedback: Open to receiving feedback from any level. Incorporates it into daily practices.</li> <li>Responsible for making decisions on the day-to-day operations of the team, and coming to your manager with a clearly identified problem with multiple solutions - Handles daily operational decisions; presents problems with possible solutions to the supervisor.</li> <li>How to assess risk associated with making a decision - Assesses risks informally based on experience and immediate impact; seeks guidance for complex decisions.</li> <li>Uses analytical skills to evaluate team performance and processes; applies basic data analysis tools.</li> <li>Diagnosing a problem and identifying the root cause, and bringing forward solutions- identifies issues and proposes immediate fixes. Escalates complex problems to Supervisors with potential solutions.</li> <li>Cross functional collaboration - Works with team members and adjacent functions to ensure smooth operations</li> <li>Problem solve - Applies critical thinking to solve immediate issues; encourages team problem-solving efforts.</li> <li>Project Manager - Manages small projects with clear objectives and timelines. Develops and tracks work back plans; maintains action logs to monitor progress.</li> <li>Safety - Observes and support all safety guidelines and requirements</li> <li>Other duties as required</li> </ul> </td> </tr> </tbody> </table> <p><strong><span style="text-decoration: underline;">What You'll Bring To The Team:</span></strong></p> <table> <tbody> <tr> <td> <ul> <li>Warehouse experience or equivalent education preferred</li> <li>Highly organized with focus on execution, problem solving, and improving processes</li> <li>Exceptional time management skills and accountability</li> <li>Ability to think critically and adapt quickly in a flexible environment</li> <li>Team player with an ability to work collaboratively</li> <li>Entrepreneurial spirit and self-starter</li> <li>Comfortable in working with Excel, Google suite, and, or ability to learn</li> <li>Aptitude for analytics</li> <li>The ability to lift up to 50 pounds frequently including bending and twisting</li> <li>The ability to stand or walk up to 8-hours per shift</li> </ul> </td> </tr> </tbody> </table> <p> </p> <p> </p> <p> </p><div class="content-conclusion"><p><strong>At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.</strong></p> <p>Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. <strong>Success, for us, means living our values relentlessly.</strong></p> <p>Our values are:</p> <p><strong>RAISE THE BAR</strong> | Stay Curious, Share/Seek Feedback, and Strive for Excellence</p> <p><strong>CUSTOMER OBSESSED</strong> | Get close to the customer and prioritize them in our decisions</p> <p><strong>EMPOWERED OWNERS |</strong> Treat the company like your own, take initiative</p> <p><strong>FIND A WAY |</strong> Seek simple, creative solutions, and act fast</p> &l

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