<h2><strong>Overview</strong></h2> <p><span data-contrast="none">Black Canyon Consulting (<strong>BCC</strong>) is a premium provider for life sciences, project and program management. We are searching for a <strong>Desktop Administrator</strong></span><span data-contrast="none"> to </span>support the National Center for Biotechnology Information (NCBI), part of the U.S. National Library of Medicine, National Institutes of Health. This opportunity is full-time, and it is on-site in Bethesda, MD. </p> <p><span data-contrast="none">We are looking for full-time candidates currently residing in the United States. This position is available only for on-site work.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":279}"> </span></p> <p><span data-contrast="none">If you are interested in being a part of an organization that operates within the intersection of technology and health, please apply today!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":279}"> </span></p> <p class="x_MsoNormal"><strong>Duties & Responsibilities</strong></p> <ul type="disc"> <li class="x_MsoNormal">Develop custom tools in Puppet, Apple Script, and Bash to automate the OS X infrastructure support and service</li> <li class="x_MsoNormal">Install, configure and maintain Mac OS X and associated applications</li> <li class="x_MsoNormal">Install, configure and maintain Windows 10 and associated applications</li> <li class="x_MsoNormal">Integrate OS X computers with NetWork Storage, Linux Servers, Windows Servers as well as internal and external sites</li> <li class="x_MsoNormal">Install, configure and maintain mobile devices via Mobile Device Management software</li> <li class="x_MsoNormal">Perform standard administration tasks (packaging, OS installs, patch management)</li> <li class="x_MsoNormal">Provide OS X support to NCBI's internal developers and researchers</li> <li class="x_MsoNormal">Address user tickets regarding hardware, software and networking</li> <li class="x_MsoNormal">Walk customers through installing applications and computer peripherals</li> <li class="x_MsoNormal">Ask targeted questions to diagnose problems</li> <li class="x_MsoNormal">Guide users with simple, step-by-step instructions</li> <li class="x_MsoNormal">Conduct remote troubleshooting</li> <li class="x_MsoNormal">Test alternative pathways until you resolve an issue</li> <li class="x_MsoNormal">Customize desktop applications to meet user needs</li> <li class="x_MsoNormal">Record technical issues and solutions in logs</li> <li class="x_MsoNormal">Direct unresolved issues to the next level of support personnel</li> <li class="x_MsoNormal">Follow up with clients to ensure their systems are functional</li> <li class="x_MsoNormal">Report customer feedback and potential product requests</li> <li class="x_MsoNormal">Help create technical documentation and manuals</li> <li class="x_MsoNormal">Address user tickets regarding hardware, software and networking</li> <li class="x_MsoNormal">Walk customers through installing applications and computer peripherals</li> <li class="x_MsoNormal">Ask targeted questions to diagnose problems</li> <li class="x_MsoNormal">Guide users with simple, step-by-step instructions</li> <li class="x_MsoNormal">Conduct remote troubleshooting</li> <li class="x_MsoNormal">Test alternative pathways until you resolve an issue</li> <li class="x_MsoNormal">Customize desktop applications to meet user needs</li> <li class="x_MsoNormal">Record technical issues and solutions in logs</li> <li class="x_MsoNormal">Direct unresolved issues to the next level of support personnel</li> <li class="x_MsoNormal">Follow up with clients to ensure their systems are functional</li> <li class="x_MsoNormal">Report customer feedback and potential product requests</li> <li class="x_MsoNormal">Help create technical documentation and manuals</li> </ul> <p class="x_MsoNormal"><strong>Required Skills:</strong></p> <p class="x_MsoNormal" style="text-align: left;"><strong>- High School Diploma/GED with significant Technical Training/Certifications</strong></p> <p class="x_MsoNormal" style="text-align: left;"><strong>- JAMF Casper Suite management for Windows and Apple devices</strong></p> <p class="x_MsoNormal">- 1+ Years’ Experience troubleshooting Windows/Mac environment JAMF/Casper</p> <ul type="disc"> <li class="x_MsoNormal">Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li> <li class="x_MsoNormal">Mac program installation</li> <li class="x_MsoNormal">Mac printer installation</li> <li class="x_MsoNormal">Mac network configuration</li> <li class="x_MsoNormal">Mac email client configuration</li> <li class="x_MsoNormal">Windows program installation</li> <li class="x_MsoNormal">Windows printer installation</li> <li class="x_MsoNormal">Windows network configuration</li> <li class="x_MsoNormal">Windows email client configuration</li> <li class="x_MsoNormal">Experience with all Office products</li> <li class="x_MsoNormal">Familiarity with Adobe Products</li> <li class="x_MsoNormal">Ability to connect to File Server or NAS</li> <li class="x_MsoN