<div class="content-intro"><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About Blueprint</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.</span></p> <p><strong><span style="font-size: 18pt; color: rgb(57, 116, 216);">Bring your perspective. Raise the standard. Build what matters.</span></strong></p></div><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About the Role</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">We’re looking for a <strong>Customer Billing Support Agent </strong>with fluency in <strong>German and English</strong> to join our team. In this individual-contributor role, you’ll provide high-quality support to customers, respond to billing-related inquiries, troubleshoot common issues, and help create an excellent customer experience.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">You’ll work within a fast-paced, structured support environment where clear communication, sound judgment, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting established service, quality, and productivity expectations.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">What You'll Do</span></strong></span></span></p> <ul> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Deliver high-quality customer service by following established policies, processes, and support standards.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Manage and respond to customer-support tickets within established service-level agreements and performance guidelines.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Provide customers with relevant information, instructions, and next steps in a clear, concise, and organized manner.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Support customers with billing-related questions and account concerns.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Follow established troubleshooting procedures and use approved resources and desktop tools to diagnose and resolve common issues.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Communicate complex information clearly in writing with a focus on accurate and timely resolution.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Work across multiple tools and systems while applying available information and knowledge to individual customer situations.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Meet established customer-satisfaction, quality, productivity, and service-level expectations.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Coordinate with internal teams to gather information, provide feedback, and resolve customer concerns.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Research and resolve escalated issues within the approved scope of the role.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Serve as a point of escalation for customer inquiries when assigned.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Provide support across additional ticket queues based on business needs.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Demonstrate Blueprint’s values through daily interactions with customers and colleagues.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Support additional customer-experience initiatives and projects as assigned.</span></li> </ul> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">What You'll Bring</span></strong></span></span></p> <ul> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">At least one year of customer-service experience.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Written and verbal fluency in German, including successful completion