About Us This role will work with a fast-growing digital media company focused on creating authentic, entertaining, and heartwarming short-form video content. Their portfolio of channels reaches millions of people across Instagram, TikTok, Facebook, and other social platforms. We're looking for a highly organized, proactive, and social-media-savvy Content Operations & Production Assistant to support their growing team. This is a hands-on role that combines social media management, content production, administrative support, and project coordination. The ideal candidate is someone who thrives in a fast-paced creative environment, enjoys wearing multiple hats, and takes pride in keeping things running smoothly. Responsibilities 1. Social Media Publishing & Scheduling • Manage daily publishing and scheduling across social media accounts, including Instagram, TikTok, Snapchat, Facebook, and YouTube. • Ensure content is posted accurately and on time across all platforms. • Prepare and review captions, thumbnails, tags, collaborator invitations, and other publishing details. • Maintain and update content calendars across four brands. • Coordinate with editors and team members to ensure content is ready for publication. • Monitor published posts and troubleshoot any publishing issues. • Ensure sponsored content is published according to campaign requirements and deadlines. 2. Community Management & Engagement • Manage daily community engagement across four social media brands. • Proactively comment on relevant posts from creators, brands, and other accounts to increase visibility and engagement. • Respond to comments on content in each brand's established voice. • Identify trending conversations and opportunities for meaningful engagement. • Monitor audience feedback and flag notable comments, questions, or concerns. • Help strengthen relationships with online communities through consistent, thoughtful engagement. 3. Content Production & Filming • Assist with on-the-street filming and interviews throughout New York City. • Support interviewers and production teams with equipment setup, audio checks, and filming logistics. • Help identify and approach potential interview subjects when needed. • Coordinate filming schedules, locations, and production needs. • Assist with organizing, labeling, and uploading raw footage after shoots. • Help troubleshoot basic production issues to ensure filming runs smoothly. • Provide general hands-on support during shoots and special productions. 4. Reporting, Analytics & Administrative Support • Collect, organize, and maintain social media performance data across all accounts. • Track key metrics including views, engagement, follower growth, and content performance. • Prepare regular performance reports and summaries for internal use, brand partners, and sponsors. • Compile statistics and insights for sponsorship proposals, campaign recaps, and business presentations. • Maintain accurate spreadsheets, trackers, and reporting documents. • Assist with general administrative tasks and special projects as needed. 5. Communication & Project Coordination • Help coordinate communication between internal team members, freelancers, interviewers, editors, and external partners. • Serve as a point of contact to ensure projects and deliverables move forward efficiently. • Follow up on outstanding tasks, deadlines, and requests to ensure nothing falls through the cracks. • Assist with scheduling shoots, meetings, and other production-related activities. • Track project progress and proactively flag delays or issues. • Help ensure all parties have the information, assets, and resources needed to complete their work. • Support day-to-day coordination across multiple brands and business initiatives. Qualifications Required • Strong familiarity with Instagram, TikTok, Facebook, and short-form video content. • Excellent organizational skills and strong attention to detail. • Strong written and verbal communication skills. • Ability to manage multiple projects, deadlines, and responsibilities simultaneously. • Proactive, dependable, and comfortable working independently. • Comfortable working on the streets of NYC and interacting with people. • Proficiency with Google Workspace, including Google Sheets, Docs, and Drive. • Willingness to learn new tools, systems, and workflows. • Ability to work full-time in person in New York City. Preferred • Previous experience in social media management, content production, or a related role. • Experience managing or publishing content across multiple social media accounts. • Familiarity with social media analytics and reporting. • Basic knowledge of video production equipment and filming techniques. • Experience coordinating projects or working with creative teams. • Familiarity with content scheduling and project management tools. What We're Looking For We're looking for someone who is: • Proactive: Anticipates needs, takes initiative, and doesn't wait to be told what to do. • Organized: Keeps track of multiple moving pieces and ensures nothing falls through the cracks. • Detail-Oriented: Understands that small details matter, especially when managing content across multiple accounts. • Resourceful: Can solve problems independently and figure things out when challenges arise. • Adaptable: Comfortable switching between creative, administrative, and operational responsibilities. • Collaborative: Communicates clearly and works well with different personalities and teams. • Social-Media-Savvy: Genuinely understands internet culture, social platforms, and what makes content engaging. What Success Looks Like • Content is consistently published accurately and on schedule across all accounts. • Social media communities receive consistent, thoughtful engagement. • Filming days are organized, efficient, and well-supported. • Performance statistics and reports are accurate, organized, and readily available. • Communication between team members and exter