<p><strong><span style="color: #7030a0;">Position Summary </span></strong></p> <p style="color: !important;"><span style="color: #000000;">Provide premium software support and services to Ensono mainframe clients as they relate to CICS. </span></p> <p style="color: !important;"><span style="color: #7030a0;">Key Areas of Focus for this Role </span> </p> <ul> <li><span style="color: #000000;">Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products. </span></li> </ul> <ul> <li><span style="color: #000000;">Provide primary support for reported problems related to CICS TS and related OEM software products. </span></li> </ul> <ul> <li><span style="color: #000000;">Provide support on 24 x 7 x 365 basis and in multiple time zones. </span></li> </ul> <ul> <li><span style="color: #000000;">Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes). </span></li> </ul> <ul> <li><span style="color: #000000;">Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions. </span></li> </ul> <ul> <li><span style="color: #000000;">Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products. </span></li> </ul> <ul> <li><span style="color: #000000;">Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date. </span></li> </ul> <ul> <li><span style="color: #000000;">In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans. </span></li> </ul> <ul> <li><span style="color: #000000;">Adhere to a schedule that efficiently manages resources and allows timely implementations. </span></li> </ul> <ul> <li><span style="color: #000000;">Follow ITSM change control procedures g: </span></li> </ul> <ul> <li><span style="color: #000000;">Implementing vendor product specific corrections (“fixes”) and </span></li> </ul> <ul> <li><span style="color: #000000;">Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer </span></li> </ul> <p style="color: !important;"><span style="color: #000000;"> </span></p> <p style="color: !important;"><span style="color: #7030a0;">What the Ideal Candidate Brings to this Role</span> </p> <p style="color: !important;"><span style="color: #000000;"><em>Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.</em> </span></p> <p style="color: !important;"><span style="color: #000000;"> </span></p> <p style="color: !important;"><span style="color: #000000;">Required Qualifications </span></p> <ul> <li><span style="color: #000000;">Bachelor’s degree required and/or equivalent work experience. </span></li> </ul> <ul> <li><span style="color: #000000;">5+ years experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS and OEM product support. </span></li> </ul> <ul> <li><span style="color: #000000;">Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products. </span></li> </ul> <ul> <li><span style="color: #000000;">Thorough working knowledge and experience with the use of IBM’s SMP/E. </span></li> </ul> <ul> <li><span style="color: #000000;">Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring. </span></li> </ul> <ul> <li><span style="color: #000000;">Thorough working knowledge of products used to monitor performance of CICS TS regions. </span></li> </ul> <ul> <li><span style="color: #000000;">Self-motivated and able to work independently. </span></li> </ul> <ul> <li><span style="color: #000000;">Must be able to multi-task and work under short deadlines and in high pressure situations. </span></li> </ul> <ul> <li><span style="color: #000000;">Excellent communication skills (written, verbal and presentations) </span></li> </ul> <ul> <li><span style="color: #000000;">Ability to work as part of a team, as well as independently. </span></li> </ul> <p style="colo