About the Role Join an early-stage AI customer service software team as its first full-time designer. You will own the product design process, work directly with customers, and help shape approachable experiences for AI-powered business workflows. What You'll Do • Work with customers to understand their needs and design solutions that address real problems. • Own design end to end for new features, from discovery and concepts through delivery. • Identify opportunities for AI-powered product experiences and build prototypes with customer input. • Create intuitive interfaces for workflows where traditional software patterns may not be the best fit. • Partner closely with engineers to ship useful, high-quality features quickly. What We're Looking For • At least 3 years of experience in product design teams, with a portfolio demonstrating your work. • Experience collaborating with software engineers and a practical understanding of technical concepts and implementation trade-offs. • Experience conducting customer interviews or using customer feedback to guide product development. • A track record of designing products with direct business impact, ideally in B2B SaaS or an early-stage software company. • Some exposure to AI or large language models and a strong interest in building AI-native software. • Proficiency with prototyping and design tools such as Figma, Lovable, V0, or Figma Make. Compensation & Benefits Annual base salary is $85,000 to $160,000 USD. Visa sponsorship is available. Location This is an on-site role based in Berlin, Germany.