Product Manager, Billing

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2><strong>About the role</strong></h2> <p>As a Product Manager in the Internal Products and Technologies organization, you'll partner with Engineering, Design, Growth, Trust & Safety, Support, and Finance to build the billing experiences every Claude customer uses, from the first purchase to the monthly invoice:</p> <ul> <li>We own how customers buy and manage Claude: choosing and changing plans, viewing invoices, tracking usage and spend, and setting spend controls.</li> <li>Your work reaches everyone who pays for Claude: individuals upgrading a plan, teams adding seats, developers buying credits, and enterprise admins managing budgets across thousands of users.</li> <li>You'll define how Claude should explain a charge, change a plan, or set a spend limit for a customer. You'll also define how admins set spend controls for the agents their teams run.</li> <li>You'll own billing experiences that convert well, resist abuse, and let customers resolve billing questions on their own.</li> </ul> <h2><strong>Responsibilities</strong></h2> <ul> <li>Deeply understand customers across segments (consumers, developers, teams, and enterprise admins) and where billing friction costs us conversion, trust, or support volume.</li> <li>Partner with Growth on purchase, upgrade, and plan-change flows, balancing conversion against clarity and long-term customer trust.</li> <li>Partner with Trust & Safety to stop abuse of Claude plans and credits without adding friction for legitimate customers.</li> <li>Design agentic billing experiences: Claude answering billing questions, resolving common issues, and taking billing actions, with a confirmation step wherever a mistake would cost the customer money.</li> <li>Partner with Engineering and Design so every Claude product gives customers the same clear way to buy, upgrade, and manage spend.</li> <li>Drive product strategy and roadmap, synthesize competing stakeholder needs, and communicate prioritization clearly to senior leadership.</li> </ul> <h2><strong>You may be a good fit if you:</strong></h2> <ul> <li>Have 7+ years of product management experience, including self-serve purchase, subscription, or billing experiences.</li> <li>Have shipped self-serve experiences where you owned conversion and retention metrics and ran experiments to move them.</li> <li>Have strong product design instincts, and can make a confusing concept like proration, overage, or credits clear on a single screen.</li> <li>Have built LLM-powered or agentic product features, and have a point of view on when an agent should act on its own and when it should ask first.</li> <li>Are equally credible discussing system design with engineers, abuse patterns with Trust & Safety, and funnels with Growth.</li> <li>Are comfortable making tradeoffs between growth, risk, and financial accuracy, and explaining them clearly.</li> <li>Are scrappy and resourceful, and do what it takes to get things done.</li> </ul> <h2><strong>Strong candidates may have:</strong></h2> <ul> <li>Shipped customer tools for usage-based or hybrid pricing (seats, usage, credits), such as usage dashboards, spend limits, and alerts.</li> <li>Worked with Trust & Safety or risk teams to prevent abuse of plans, credits, or free trials.</li> <li>Launched a product in new countries, including local pricing, tax, and currency.</li> <li>Built self-serve help experiences that measurably reduced billing support contacts.</li> <li>Scaled through hypergrowth (10x+ revenue).</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The annual compensation range for this role is listed below. </p> <p>For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.</p></div><div class="title">Annual Salary:</div><div class="pay-range"><span>$385,000</span><span class="divider">—</span><span>$460,000 USD</span></div></div></div><div class="content-conclusion"><h2><strong>Logistics</strong></h2> <p><strong>Minimum education: </strong>Bachelor’s degree or an equivalent combination of education, training, and/or experience</p> <p><strong>Required field of study: </strong>A field relevant to the role as demonstrated through coursework, training, or professional experience</p> <p><strong>Minimum years of experience: </strong>Years of experience required will correlate with the internal job level requirements for the position</p> <p><strong>Location-based hybrid policy:</strong> Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</p> <p><strong data-stringify-type="bold">Visa sponsorship:</strong> We do sponsor visas! However, we aren't