Job Summary Provide high-quality banking services to individual customers by handling inquiries, accurately processing transactions, and providing the necessary support to enhance the customer experience and improve service quality. Key Duties & Responsibilities • Welcome customers and provide the required support within the branch. • Respond to customer inquiries and provide accurate information about banking products and services. • Execute customers’ daily banking transactions, such as account opening, data updates, and card issuance. • Follow up on customer requests and ensure their completion within the appropriate timeframe. • Assist in promoting and selling banking products to individual customers. • Handle customer complaints, provide appropriate solutions, or refer them to the concerned departments. • Comply with applicable policies, procedures, and regulatory requirements. • Prepare periodic reports on customer service levels and customer satisfaction. Requirements • Bachelor's degree in Accounting, Finance, Business Administration, or any related field. • 1-3 years of relevant experience in the banking sector or a in a similar role.