Are you passionate about providing exceptional service and creating unforgettable experiences? Canaves Collection is on the lookout for a vibrant and enthusiastic Guest Experience Agent to join our dynamic team in the breathtaking village of Oia, Santorini! With four luxurious properties that epitomize elegance and world-class hospitality, there's no better place to thrive in your hospitality career. As a Guest Experience Agent, you will be the first point of contact for our guests, playing a pivotal role in shaping their stay right from the moment they arrive. Your warm welcome, keen attention to detail, and genuine care for their needs will leave a lasting impression and make every guest feel special. Join us in delivering personalized service that will turn ordinary moments into extraordinary memories! Your Responsibilities • Welcome guests with a friendly smile and assist with seamless check-in and check-out procedures. • Actively listen to guest inquiries and provide engaging recommendations for activities, dining, and leisure. • Manage daily emails and communications with professionalism and poise. • Handle guest complaints graciously, ensuring swift and satisfactory resolutions. • Keep accurate records while handling financial transactions with confidence. • Coordinate guest transfers and transportation, ensuring their journey is smooth and hassle-free. • Strive to exceed guest expectations, creating moments that make their stay truly memorable. Requirements • A high school diploma or equivalent; a degree in Hospitality Management or a related field is a bonus! • Minimum of 2 years of experience in a front-office or customer service role, ideally in a luxury hotel or resort setting. • Fluent in Greek, both written and spoken; excellent command of English is a must. Additional languages are definitely a plus! • Proficient in essential computer skills, including Microsoft Office and hotel property management systems (such as Opera and Fidelio). • Strong customer service skills, with a knack for understanding and resolving guest concerns. • A proactive team player who brings positive energy and a can-do attitude! Personality Traits That Shine: • Exceptional communication and interpersonal skills that light up any room. • A sales-oriented mindset that seeks to enhance the guest experience. • Top-notch organizational skills and the ability to handle multiple tasks with grace. • A cheerful disposition and a team spirit that inspires others. Benefits • Competitive Remuneration Package • Accommodation on privately owned staff houses with WIFI, Laundry • One Meal daily in staff restaurant plus 1 Snack during shift • Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey! • Transportation services provided to and from staff residences and workplaces. • Continuous professional development • Ongoing training opportunities to enhance both soft and hard skills! • Encouraging leadership and a friendly workplace atmosphere • A working environment where you feel valued and appreciated • Employee Recognition Programs • Company team events and volunteering actions • Uniform • Discounts and Family Rates in group properties in Santorini