As a Level 3 Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability. Job Duties and Responsibilities: • Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite. • Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance. • Perform system administration tasks such as system configuration, patch management, and software upgrades. • Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments. • Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner. • Assist L4 Consulting on project work as needed • Conduct root cause analysis and implement corrective actions to prevent recurring problems. • Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base. • Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate. • Participate in project planning and implementation of IT infrastructure upgrades and migrations. • Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction. • Implement Conditional Access and MFA in the Azure tenant • Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business • Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview • Familiarity with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc. • Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged. • Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment. Requirements • Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE) • Strong hands on experience with the technologies referenced in the above sections. • Experience working within an office environment including knowledge of office processes, procedures, and technology • Excellent verbal and written communication skills with the ability to interact with internal and external customers. • Strong analytical skills and attention to detail. • Must be a self-starter with excellent time management skills • Prior experience in a technical role in IT Consulting and/or Managed Services environment. • Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus • Prior leadership experience leading a managed services team, client or project is a plus